Vision, values and goals

Our vision:

To be the best workers’ compensation insurer and make a positive difference to people’s lives.

We value:

Our goals are simple:

Customer: Our customers are at the heart of everything we do

• Understand our customers deeply and deliver valued experiences.
• Provide tailored, innovative solutions for our customers.

People: Our people are remarkable

• Create an environment that inspires our people to make a difference.
• Ensure our people are connected to our purpose, which drives positive outcomes.
• Enable a continuous learning culture that uplifts the capability of our people.

Claims management: We work smart and innovate

• Deepen partnerships to create better outcomes.
• Optimise the value and efficiency of what we do.
• Execute the right projects and activities at the right time.
• Explore and test opportunities for innovation and ‘disruption’.

Corporate: We are financially secure

• Perform at an optimal balance between premium, claims costs and investment return.
• Invest in injury management and risk reduction.
• Maximise the value of our spend for better return to work outcomes and operational efficiencies.
• Maintain our financial stability.