Information for insurers

The Medical Assessment Tribunal – Referral Guidelines (PDF, 0.18 MB) list the mandatory and relevant information that must be provided with a referral. A referral cannot be made without this information.

It is important that you let us know if there are any considerations or adjustments that are required to be made to support the worker or to support the health and safety of the tribunal members and staff.

If you have any questions, please contact 1300 738 197 before submitting your referral.

All referrals must be submitted via the insurer online portal with attachments uploaded in PDF format and clearly labelled.

Yes. A recent comprehensive medical specialist report is required for all tribunal types. The report must be no more than six months old unless it is accompanied by a progress report. See Medical Assessment Tribunal – Referral Guidelines (PDF, 0.18 MB) for more information.

Following an initial review of the referral information, mandatory requirements as outlined in the Medical Assessment Tribunal – Referral Guidelines (PDF, 0.18 MB) were not met.

Once a complete referral is received and validated, the tribunal hearing will be held within approximately six to eight weeks. There may be delays if an insurer does not confirm interpreter arrangements as early as possible.

Yes, you can provide additional documents up to the day before the hearing. You must also forward these documents to the worker. Documents that have not been exchanged with all parties, within the required timeframes, cannot be considered by the tribunal.