We still need your help to identify around 6,400 recalled LG Energy Solutions Australia (LGES) (previously LG Chem) home energy storage system batteries.
LGES is conducting an electrical safety recall of several models of these batteries due to safety concerns from a manufacturing fault. The batteries can overheat and catch fire, which can cause serious injury and property damage.
The affected ESS home batteries are equipped with cells from all production lots manufactured between April 2017 and September 2018.
Dates available for sale were from 15 May 2017 to December 2019.
Homeowners may not be aware of the recall, so we urge you to help your customers by visiting the LG website and following the instructions to identify the affected units by performing a serial number check.
Affected battery models include:
- RESU3.3
- RESU6.5
- RESU10
- RESU13
- RESU7H Type-R
- RESU10H Type-C
- RESU10H Type-R
- RESU10H Type-R (Secondary)
- Recalled batteries are also contained in modules S/A Gen2 1P (EM048063P3S4) and S/A Gen2 2P (EM048126P3S7).
These batteries and modules may have been supplied in other branded systems by other distributors, such as SolaX or Opal. Other brands may be added in future; please keep monitoring for updates.
A number of installers of the recalled batteries did not record serial numbers, or recorded them incorrectly, and some customers could not easily locate the serial numbers. This means recalled batteries are going undetected due to poor traceability.
We recommend switching off the batteries until they are replaced. To switch off the battery, refer to the instruction manual of the energy storage system or contact the manufacturer for advice.
For more information on:
- LGES or LG Chem branded batteries, contact LG Energy Solution Australia via email productau@lgensol.com or call 1300 677 273, or visit the Product Safety Australia website
- SolaX or Opal system branded batteries, contact SolaX Power via email service@solaxpower.com or call 1300 476 529 or visit the Product Safety Australia website.
Further information
- For the community - electricalsafety.qld.gov.au
- For electrical workers - eso.qld.gov.au