Urgent product recalls: Billy Kettle and Ecogenica hot water systems pose electric shock risk

Product Safety Australia has issued recalls for two household products due to serious safety risks, with consumers urged to take immediate action to prevent potential injury or death.

The Billy kettle, model YK-889 has been identified as posing an immediate risk of electric shock and should be removed from service.

The Billy 1.7L electric kettle recall was triggered by a defect where water can leak from the kettle and come into contact with live electrical components. This creates a significant risk of electric shock, which could cause severe injury or even death.

If you own a Billy kettle model YK-889, stop using it immediately. Unplug the device from the power outlet, and to prevent further use, after it’s unplugged cut the power cord in half. Take a photograph of the product and contact Ritual Unions at recall@ritualunions.com to arrange a full refund.

The Ecogenica heat pump hot water system, model EG-215F, can pose an electrical risk if users access a control panel installed inside the heat pump unit.

The Ecogenica heat pump hot water system recall concerns an identified foreseeable risk in of systems where the control panel is installed inside the heat pump unit. If users attempt to access the control panel to adjust settings, they could inadvertently come into contact with live electrical components. This poses a serious risk of electric shock. Consumers should only access parts of the heat pump as described in the user manual. They must not attempt to access the control panel if it is located inside the heat pump unit. Instead, contact Eco Alliance by emailing installationsupport@ecoalliance.com.au or calling 1300 082 596 between 9 am and 5 pm, Monday to Friday, to schedule an authorised technician to remedy the unit.

These product recalls underscore the importance of ensuring household appliances not only meet safety standards but accommodate foreseeable misuse. The Billy kettle and the Ecogenica hot water system present different hazards and it’s crucial consumers follow recall instructions to avoid any risk of electric shock.

Further information

For information and advice, please visit the links below:

• Product recall for Billy kettle - Model YK-889
• Product recall for Ecogenica EG-215F hot water system