Regional industry heat maps

Workplace Health and Safety Queensland has traditionally used planning methods centred around claim numbers and claim rates (numbers of claims expressed as a ratio of workers covered). To incorporate the severity of claims into the planning process, a harm index was introduced in 2011.

The harm index is a ratio of total statutory costs (an indicator of severity) to the exposure (i.e. workers covered) within a given cohort to give an assessment of risk, which represents the relative harm workers are likely to sustain during their working lives.

The heat map is an enhancement of this harm index. Similar to the concept of the harm index, the heat map provides a visual representation of relative risk, with the main difference in 2019 being that the heat maps are also comparing the index of each industry sector at the 3 digit ANZSIC level by OIR region across two Census years.

These heat maps have been generated using on-duty at place of work finalised claims only. The heat maps (Appendix 1 and 2) were produced using the following conditions:

All on-duty claims, excluding on-duty road traffic incidents (Appendix 1)
Serious on-duty at place of work claims (five or more days off work, excluding on-duty road traffic incidents) (Appendix 2)

This report groups all industry sectors into three categories:

green (low harm) where index values are at or below the all industry average
orange (medium harm) industries above and up to twice the average
red (high harm) industries with index values at more than twice the average.

All results in this paper have been calculated using a consistent methodology across both the 2011 and 2016 years to allow for direct comparisons and therefore index values and colours may differ from previous reports published. The reference point of this paper is the 2016 Census results.

The Brisbane, Sunshine Coast and Wide Bay region heat map for on-duty at place of work claims (Appendix 1) revealed the industries that demonstrated exceptionally high index values and a large number of claims included:

Construction
Manufacturing
Agriculture, Forestry and Fishing
Transport, Postal and Warehousing
Electricity, Gas, Water and Waste Services

Other industries that were also revealed to be poor performers include Administrative and support services; Wholesale Trade, and Arts and recreation services.

Construction industry
Similar to other injury risk measures, the Construction industry recorded the highest average index value of 322 (or 3.22 times the all industry average), while also holding the third largest number of claims at 14 per cent of all claims after Manufacturing (16 per cent), and Health Care and Social Assistance (15 per cent).

Most Construction industry (88 per cent) sub sectors are deemed high risk and include:

Industry sub sector	Index value	Number of claims
Other Construction Services	642	562
Building Completion Services	601	996
Building Structure Services	560	544
Heavy and Civil Engineering Construction	499	553
Land Development and Site Preparation Services	460	219
Non-Residential Building Construction	233	351
Building Installation Services	220	927

The heat map revealed a general worsening of results in the Construction industry over time relative to other industries. This could mean a slower improvement on average, costlier claims and/or a higher rate of claims. Results for the industry in the Brisbane, Sunshine Coast and Wide Bay region were worse than for all regions but slightly better than for the North and Central Queensland. Construction scored an index value of 383 (or 3.83 times the all industry average for that region) in 2016. Results are all relative however and the mix of industries in a region has a large influence over the outcome.

Manufacturing industry
Similar to other injury risk measures, the Manufacturing industry recorded the second highest average index value of 195 (or 1.95 times the all industry average), while also holding the largest number of claims (16 per cent of all claims).

Accordingly, the heat map revealed that the Manufacturing industry has many high harm sub sectors, with nearly half of Manufacturing sub sectors shaded red (44 per cent). The industry sub sectors that recorded exceptionally high index values and claim numbers (greater than 200) include:

Industry sub sector	Index value	Number of claims
Other Manufacturing	2154	359
Other Fabricated Metal Product Manufacturing	549	389
Other Wood Product Manufacturing	390	356
Structural Metal Product Manufacturing	351	568
Other Food Product Manufacturing	256	246

Agriculture, Forestry and Fishing industry
The harm index for Agriculture, Forestry and Fishing was 178 or 1.78 times the all industry average risk for the region. This is an improvement since the 2011 Census period when the industry was high risk with an index of 276, despite an increase in claims. Possible reasons for this include a faster relative improvement over time, cheaper claims and/or industry growth and lower claim rates. A change in industry mix in a region can also influence results over time, as all results are relative at a point in time.

High risk industry sub sectors in Agriculture include Agriculture and Fishing Support Services (362); Sheep, Beef Cattle and Grain Farming (330); and Mushroom and Vegetable Growing (330). All three of these sub sectors have remained high risk over time. In terms of notable improvements, Fruit and Tree Nut Growing went from an index of 245 (high risk) in 2011 to 93 (low relative risk) in 2016.

Transport, Postal and Warehousing industry
The heat map revealed that on average, the Transport, Postal and Warehousing industry demonstrated index levels that were 1.57 times the average, slightly more than in 2011 (1.45 times). The result was largely attributed to Water Passenger Transport (728); Pipeline and Other Transport (675); Airport Operations and Other Air Transport Support Services (429); Road Freight Transport (341); and Water Transport Support Services (335). All of these sub sectors have remained high risk over time.

Electricity, Gas, Water and Waste Services
This industry's risk position has worsened between the two Census periods going from below average harm in 2011 (95) to above average or medium harm in 2016 (142). The two subsectors driving this result were Waste Collection Services (219) and Electricity Distribution (212).

Administrative and Support Services
Overall, this industry remained relatively consistent over time with a medium harm risk for both 2016 and 2011 (136 and 199 harm indices respectively).

Risky industry sub sectors include Building Cleaning, Pest Control and Gardening Services (226) and Employment Services (151). These two sub sectors had high risk index levels in the 2011 Census period, however both have improved over time with Employment Services moving to the medium risk category in 2016.

Wholesale Trade industry
This industry's performance over the two Census periods worsened significantly. In 2011 it was deemed low harm at less than the all industry average with an index of 84 and in 2016 it was 1.28 times risker than the all industry average (medium harm) in the region. This is despite a decrease in claims over the same period. There are a number of possible reasons for this including higher claim rates or more expensive claims on average or a slower improvement relative to other industries.

The sub sector Mineral, Metal and Chemical Wholesaling (297) was the only one in the high risk category and it worsened significantly between 2011 and 2016. This is despite a fall in the number of claims for this sub sector over the period. This could be due to more expensive claims, higher claim rates or relatively slower improvement over time compared to other industries.

Arts and Recreation Services industry
Overall, this industry remained relatively consistent over time with a medium harm risk for both 2016 and 2011 (126 and 122 harm indices respectively).

Horse and Dog Racing Activities recorded an exceptionally high index level of 1,396. This was higher than in the previous period although it was still exceptionally high then (1,179). In 2016 there were 95 claims for this sub sector, which amounts to one in five claims for the industry.

Other high risk industry sub sectors
The industry sub sectors in the table below recorded high index values and high numbers of claims in 2016. (This list does not include sub sectors from the high risk industries identified above.) All subsectors listed below were also high risk in 2011.

Industry sub sector	Index value	Number of claims
Other Health Care Services	375	347
Public Order and Safety Services	294	1,255
Other Goods and Equipment Rental and Hiring	242	155
Building Cleaning, Pest Control and Gardening Services	226	718

Serious on-duty at place of work claims (five or more days off work)
The heat map produced for serious claims (Appendix 2) revealed that high risk industry sub sectors were very similar to all finalised claims.

Likewise, the Construction industry was of the highest risk, largely due to a high proportion of sub sectors in the high risk category in 2016 (63 per cent). Namely, the high risk sub sectors included Heavy and Civil Engineering Construction (547); Land Development and Site Preparation Services (506); Other Construction Services (603), Building Structure Services (614) and Building Completion Services (449).

Harm index improvements between 2011 and 2016 occurred in Residential and Non-Residential Building Construction; Building Structure Services; and Building Completion Services with a 27, 10, 2 and 22 per cent decrease respectively. Other high harm sub-sectors in Construction did not fare so well with a notable worsening of the harm index for Heavy and Civil Engineering Construction; up from 260 to 547 in 2016. Other Construction Services didn't fare much better with an index of 385 in 2011, worsening to 603 in 2016. That is more than six times the all industry average risk of harm for the region.

Agriculture was in second place with a risk index of 1.91 times the all industry average. High risk sub sectors for serious claims included Mushroom and Vegetable Growing (387); Sheep, Beef Cattle and Grain Farming (356); and Agriculture and Fishing Support Services (318) sub sectors.

While the harm index for Mushroom and Vegetable Growing increased to 387 in 2016 from 297 in 2011, Sheep, Beef Cattle and Grain Farming and Agriculture and Fishing Support Services improved over the period.

Outside of the top two industries, high-risk sub sectors included Other Wood Product Manufacturing (419), Cement, Lime, Plaster and Concrete Product Manufacturing (290), Structural Metal Product Manufacturing (340), Other Fabricated Metal Product Manufacturing (554), Specialised Machinery and Equipment Manufacturing (437), Furniture Manufacturing (223), Other Manufacturing (1807), Electricity Distribution (222), Waste Collection Services (232), Mineral, Metal and Chemical Wholesaling (273), Other Goods and Equipment Rental and Hiring (259), Building Cleaning, Pest Control and Gardening Services (250), Public Order and Safety Services (278), Other Health Care Services (362), Horse and Dog Racing Activities (1,499), Airport Operations and Other Air Transport Support Services (439), and Road Freight Transport (378).

It is interesting to note that, while serious claims represent 38 per cent of all finalised on-duty at place of work claims for all industries, this percentage drops to 29 per cent in the manufacturing sector. The highest conversion rate to serious claims was 47 per cent for both Health Care and Social Services and Transport, Postal and Warehousing. Agriculture, Forestry and Fishing industries were also very high at 45 per cent. In agriculture at least, it is expected that many less serious injuries are often under reported, driving this conversion rate up.

Sources: Queensland Employee Injury Database (QEIDB) (data extracted November 2018) and ABS, Censuses 2011 and 2016.

Appendix 1

Finalised claims (excluding on-duty road traffic and commuting claims)

Legend

Index value:
> 200
101-200
0-100

Brisbane, Sunshine Coast and Wide Bay Region	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2011	2016	2011

Agriculture, Forestry and Fishing	178	276	584	525
Nursery and Floriculture Production	96	260	40	56
Mushroom and Vegetable Growing	330	241	54	76
Fruit and Tree Nut Growing	93	245	161	164
Sheep, Beef Cattle and Grain Farming	330	440	105	64
Other Crop Growing	230	208	22	25
Dairy Cattle Farming	141	171	10	11
Poultry Farming	65	82	18	13
Other Livestock Farming	263	614	27	24
Aquaculture	224	93	11	7
Forestry and Logging	142	218	5	23
Fishing	119	463	7	2
Hunting and Trapping	255	58	3	2
Forestry Support Services	275	103	23	10
Agriculture and Fishing Support Services	362	709	99	47

Manufacturing	195	186	5271	7130
Meat and Meat Product Manufacturing	161	280	530	776
Seafood Processing	389	451	19	31
Dairy Product Manufacturing	83	107	40	55
Fruit and Vegetable Processing	185	191	43	114
Oil and Fat Manufacturing	292	247	12	9
Grain Mill and Cereal Product Manufacturing	145	186	8	25
Bakery Product Manufacturing	142	150	157	268
Sugar and Confectionery Manufacturing	373	383	112	155
Other Food Product Manufacturing	256	240	246	249
Beverage Manufacturing	122	152	50	72
Cigarette and Tobacco Product Manufacturing	0	0	0	0
Textile Manufacturing	1265	299	12	4
Leather Tanning, Fur Dressing and Leather Product Manufacturing	103	200	10	15
Textile Product Manufacturing	475	248	35	48
Clothing and Footwear Manufacturing	30	46	15	17
Log Sawmilling and Timber Dressing	209	380	141	178
Other Wood Product Manufacturing	390	233	356	321
Pulp, Paper and Paperboard Manufacturing	393	456	17	39
Converted Paper Product Manufacturing	101	85	30	38
Printing and Printing Support Services	68	73	84	136
Reproduction of Recorded Media	4	23	0	1
Petroleum and Coal Product Manufacturing	248	201	38	96
Basic Chemical Manufacturing	142	115	33	51
Basic Polymer Manufacturing	42	632	12	23
Fertiliser and Pesticide Manufacturing	209	184	24	28
Pharmaceutical and Medicinal Product Manufacturing	46	40	28	41
Cleaning Compound and Toiletry Preparation Manufacturing	50	36	10	16
Other Basic Chemical Product Manufacturing	710	321	12	11
Polymer Product Manufacturing	173	136	192	296
Natural Rubber Product Manufacturing	753	111	8	10
Glass and Glass Product Manufacturing	150	224	53	94
Ceramic Product Manufacturing	314	116	15	18
Cement, Lime, Plaster and Concrete Product Manufacturing	525	393	181	223
Other Non-Metallic Mineral Product Manufacturing	93	90	32	24
Basic Ferrous Metal Manufacturing	71	58	99	78
Basic Ferrous Metal Product Manufacturing	88	126	20	144
Basic Non-Ferrous Metal Manufacturing	146	180	33	21
Basic Non-Ferrous Metal Product Manufacturing	23	55	5	20
Iron and Steel Forging	236	1525	6	8
Structural Metal Product Manufacturing	351	322	568	754
Metal Container Manufacturing	505	229	51	46
Sheet Metal Product Manufacturing (except Metal Structural and Container Products)	981	1026	135	242
Other Fabricated Metal Product Manufacturing	549	958	389	697
Motor Vehicle and Motor Vehicle Part Manufacturing	145	104	283	413
Other Transport Equipment Manufacturing	151	118	135	149
Professional and Scientific Equipment Manufacturing	53	40	44	38
Computer and Electronic Equipment Manufacturing	112	71	27	54
Electrical Equipment Manufacturing	169	130	67	144
Domestic Appliance Manufacturing	11	21	3	9
Pump, Compressor, Heating and Ventilation Equipment Manufacturing	83	89	9	21
Specialised Machinery and Equipment Manufacturing	439	137	197	212
Other Machinery and Equipment Manufacturing	391	243	116	167
Furniture Manufacturing	278	207	170	260
Other Manufacturing	2154	1257	359	171

Electricity, Gas, Water and Waste Services	142	95	558	555
Electricity Generation	162	60	16	14
Electricity Transmission	1	3	1	6
Electricity Distribution	212	108	226	239
On Selling Electricity and Electricity Market Operation	41	14	5	3
Gas Supply	35	43	9	7
Water Supply, Sewerage and Drainage Services	140	74	131	89
Waste Collection Services	219	57	134	80
Waste Treatment, Disposal and Remediation Services	125	410	36	116

Construction	322	295	4532	4551
Residential Building Construction	132	159	381	349
Non-Residential Building Construction	233	220	351	587
Heavy and Civil Engineering Construction	499	251	553	742
Land Development and Site Preparation Services	460	514	219	271
Building Structure Services	560	564	544	405
Building Installation Services	220	203	927	1049
Building Completion Services	601	926	996	769
Other Construction Services	642	485	562	379

Wholesale Trade	128	84	1453	1642
Agricultural Product Wholesaling	162	60	63	74
Mineral, Metal and Chemical Wholesaling	297	193	157	211
Timber and Hardware Goods Wholesaling	132	164	207	320
Specialised Industrial Machinery and Equipment Wholesaling	112	49	167	125
Other Machinery and Equipment Wholesaling	93	45	206	238
Motor Vehicle and Motor Vehicle Parts Wholesaling	103	47	107	80
Grocery, Liquor and Tobacco Product Wholesaling	170	139	279	340
Textile, Clothing and Footwear Wholesaling	103	33	31	25
Pharmaceutical and Toiletry Goods Wholesaling	191	74	78	55
Furniture, Floor Covering and Other Goods Wholesaling	101	74	138	155
Commission-Based Wholesaling	89	47	20	19

Retail Trade	61	70	2616	3331
Motor Vehicle Retailing	102	118	356	394
Motor Vehicle Parts and Tyre Retailing	164	124	120	147
Fuel Retailing	81	80	71	75
Supermarket and Grocery Stores	71	94	854	1152
Specialised Food Retailing	38	80	114	208
Furniture, Floor Coverings, Houseware and Textile Goods Retailing	100	67	130	139
Electrical and Electronic Goods Retailing	43	51	71	129
Hardware, Building and Garden Supplies Retailing	105	116	244	273
Recreational Goods Retailing	55	52	79	100
Clothing, Footwear and Personal Accessory Retailing	37	26	178	189
Department Stores	22	72	116	265
Pharmaceutical and Other Store-Based Retailing	58	44	266	240
Non-Store Retailing	174	124	15	10
Retail Commission-Based Buying and/or Selling	237	486	2	8

Accommodation and Food Services	62	68	2035	2158
Accommodation	118	136	457	506
Cafes, Restaurants and Takeaway Food Services	43	32	1090	973
Pubs, Taverns and Bars	103	166	286	421
Clubs (Hospitality)	96	115	201	257

Transport, Postal and Warehousing	157	145	2044	2311
Road Freight Transport	341	214	774	826
Road Passenger Transport	100	140	170	232
Rail Freight Transport	71	59	26	28
Rail Passenger Transport	132	65	111	163
Water Freight Transport	243	323	8	8
Water Passenger Transport	728	540	28	26
Air and Space Transport	32	31	97	81
Scenic and Sightseeing Transport	203	60	18	12
Pipeline and Other Transport	675	409	66	31
Postal and Courier Pick-up and Delivery Services	36	41	75	76
Water Transport Support Services	335	513	102	177
Airport Operations and Other Air Transport Support Services	429	387	295	287
Other Transport Support Services	87	165	71	216
Warehousing and Storage Services	117	100	203	150

Information Media and Telecommunications	20	18	114	137
Newspaper, Periodical, Book and Directory Publishing	51	25	34	53
Software Publishing	0	294	0	20
Motion Picture and Video Activities	39	4	33	2
Sound Recording and Music Publishing	464	40	1	5
Radio Broadcasting	25	37	5	14
Television Broadcasting	27	0	13	0
Telecommunications Services	5	9	17	23
Internet Service Providers and Web Search Portals	1	0	1	0
Data Processing, Web Hosting and Electronic Information Storage Services	21	23	4	9
Libraries and Archives	5	25	6	9
Other Information Services	0	2846	0	2

Financial and Insurance Services	16	16	151	205
Central Banking	0	0	0	0
Depository Financial Intermediation	21	21	48	99
Non-Depository Financing	37	45	5	4
Financial Asset Investing	4	6	1	2
Life Insurance	0	1	0	0
Health and General Insurance	15	15	57	65
Superannuation Funds	18	2	6	4
Auxiliary Finance and Investment Services	12	11	22	19
Auxiliary Insurance Services	22	33	12	12

Rental, Hiring and Real Estate Services	56	71	362	493
Motor Vehicle and Transport Equipment Rental and Hiring	92	62	42	46
Farm Animal and Bloodstock Leasing	0	0	0	1
Other Goods and Equipment Rental and Hiring	242	261	155	313
Non-Financial Intangible Assets (except Copyrights) Leasing	120	111	5	5
Property Operators	90	63	88	64
Real Estate Services	20	23	72	62

Professional, Scientific and Technical Services	19	16	479	558
Scientific Research Services	11	18	25	20
Architectural, Engineering and Technical Services	27	15	185	215
Legal and Accounting Services	12	16	72	87
Advertising Services	34	28	24	18
Market Research and Statistical Services	8	5	3	6
Management and Related Consulting Services	31	20	56	82
Veterinary Services	81	67	68	53
Other Professional, Scientific and Technical Services	39	108	13	36
Computer System Design and Related Services	7	5	33	41

Administrative and Support Services	136	199	1408	2496
Employment Services	151	265	561	1627
Travel Agency and Tour Arrangement Services	20	8	17	18
Other Administrative Services	37	59	77	77
Building Cleaning, Pest Control and Gardening Services	226	309	718	737
Packaging Services	81	49	35	36

Public Administration and Safety	116	102	2296	2411
Central Government Administration	0	0	0	1
State Government Administration	68	50	529	517
Local Government Administration	146	152	484	644
Justice	95	50	23	25
Government Representation	0	0	0	0
Defence	1	3	4	12
Public Order and Safety Services	294	262	1255	1211
Regulatory Services	16	1	2	1

Education and Training	59	54	2279	2126
Preschool Education	56	102	105	106
School Education	72	68	1730	1599
Tertiary Education	40	34	389	383
Adult, Community and Other Education	25	24	44	29
Educational Support Services	261	42	12	9

Health Care and Social Assistance	94	91	4810	4347
Hospitals	114	102	1884	1699
Medical Services	21	23	69	66
Pathology and Diagnostic Imaging Services	40	43	129	134
Allied Health Services	30	20	103	81
Other Health Care Services	375	460	347	291
Residential Care Services	124	148	1271	1183
Child Care Services	77	38	485	296
Other Social Assistance Services	116	130	521	596

Arts and Recreation Services	126	122	524	537
Museum Operation	85	20	21	14
Parks and Gardens Operations	82	224	57	86
Creative and Performing Arts Activities	134	104	121	98
Sports and Physical Recreation Activities	69	50	144	135
Horse and Dog Racing Activities	1396	1179	95	104
Amusement and Other Recreation Activities	195	202	49	47
Gambling Activities	35	25	37	53

Other Services	81	79	938	1034
Automotive Repair and Maintenance	125	126	343	413
Machinery and Equipment Repair and Maintenance	129	27	198	137
Other Repair and Maintenance	31	18	8	6
Personal Care Services	27	24	56	66
Funeral, Crematorium and Cemetery Services	122	115	21	24
Other Personal Services	61	106	98	122
Religious Services	51	33	52	45
Civic, Professional and Other Interest Group Services	79	130	154	207
Private Households Employing Staff and Undifferentiated Goods- and Service-Producing Activities of Households for Own Use	82	148	9	13

Appendix 2

Finalised serious claims (excluding on-duty road traffic and commuting claims)

Index value:
> 200
101-200
0-100

Brisbane, Sunshine Coast and Wide Bay Region	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2011	2016	2011

Agriculture, Forestry and Fishing	191	288	259	270
Nursery and Floriculture Production	100	305	17	25
Mushroom and Vegetable Growing	387	297	29	48
Fruit and Tree Nut Growing	102	243	61	80
Sheep, Beef Cattle and Grain Farming	356	486	54	40
Other Crop Growing	262	211	12	14
Dairy Cattle Farming	164	158	5	6
Poultry Farming	70	96	5	4
Other Livestock Farming	294	165	13	10
Aquaculture	229	112	5	3
Forestry and Logging	168	242	3	12
Fishing	130	580	3	1
Hunting and Trapping	158	49	1	0
Forestry Support Services	306	82	11	4
Agriculture and Fishing Support Services	318	860	40	23

Manufacturing	180	170	1515	1865
Meat and Meat Product Manufacturing	159	301	185	255
Seafood Processing	438	511	9	15
Dairy Product Manufacturing	84	123	13	21
Fruit and Vegetable Processing	101	209	16	31
Oil and Fat Manufacturing	233	296	2	4
Grain Mill and Cereal Product Manufacturing	154	222	2	9
Bakery Product Manufacturing	136	150	67	83
Sugar and Confectionery Manufacturing	196	217	14	27
Other Food Product Manufacturing	268	266	78	72
Beverage Manufacturing	117	174	12	22
Cigarette and Tobacco Product Manufacturing	0	0	0	0
Textile Manufacturing	62	369	2	2
Leather Tanning, Fur Dressing and Leather Product Manufacturing	98	211	4	4
Textile Product Manufacturing	543	292	17	21
Clothing and Footwear Manufacturing	23	41	4	7
Log Sawmilling and Timber Dressing	208	412	39	50
Other Wood Product Manufacturing	419	235	119	94
Pulp, Paper and Paperboard Manufacturing	396	467	3	7
Converted Paper Product Manufacturing	98	84	7	8
Printing and Printing Support Services	65	80	30	45
Reproduction of Recorded Media	0	24	0	0
Petroleum and Coal Product Manufacturing	232	180	9	13
Basic Chemical Manufacturing	133	101	7	11
Basic Polymer Manufacturing	43	744	3	5
Fertiliser and Pesticide Manufacturing	235	33	9	5
Pharmaceutical and Medicinal Product Manufacturing	41	28	6	7
Cleaning Compound and Toiletry Preparation Manufacturing	52	35	4	4
Other Basic Chemical Product Manufacturing	815	271	4	3
Polymer Product Manufacturing	180	151	58	77
Natural Rubber Product Manufacturing	819	131	2	5
Glass and Glass Product Manufacturing	139	145	12	17
Ceramic Product Manufacturing	309	110	3	5
Cement, Lime, Plaster and Concrete Product Manufacturing	290	261	47	51
Other Non-Metallic Mineral Product Manufacturing	87	106	11	8
Basic Ferrous Metal Manufacturing	69	67	13	18
Basic Ferrous Metal Product Manufacturing	72	118	5	24
Basic Non-Ferrous Metal Manufacturing	138	24	9	3
Basic Non-Ferrous Metal Product Manufacturing	12	52	2	6
Iron and Steel Forging	121	331	0	1
Structural Metal Product Manufacturing	340	341	141	195
Metal Container Manufacturing	388	184	11	10
Sheet Metal Product Manufacturing (except Metal Structural and Container Products)	803	710	29	52
Other Fabricated Metal Product Manufacturing	554	893	105	178
Motor Vehicle and Motor Vehicle Part Manufacturing	150	107	67	81
Other Transport Equipment Manufacturing	155	112	42	42
Professional and Scientific Equipment Manufacturing	55	46	14	11
Computer and Electronic Equipment Manufacturing	124	80	9	13
Electrical Equipment Manufacturing	171	138	16	32
Domestic Appliance Manufacturing	11	23	1	2
Pump, Compressor, Heating and Ventilation Equipment Manufacturing	92	92	4	5
Specialised Machinery and Equipment Manufacturing	437	118	51	45
Other Machinery and Equipment Manufacturing	317	247	23	32
Furniture Manufacturing	223	210	56	85
Other Manufacturing	1807	249	124	39

Electricity, Gas, Water and Waste Services	140	73	162	109
Electricity Generation	52	3	5	1
Electricity Transmission	0	3	0	1
Electricity Distribution	222	81	52	36
On Selling Electricity and Electricity Market Operation	36	17	3	1
Gas Supply	38	51	4	3
Water Supply, Sewerage and Drainage Services	148	51	36	21
Waste Collection Services	232	55	46	13
Waste Treatment, Disposal and Remediation Services	138	366	17	34

Construction	300	263	1689	1531
Residential Building Construction	136	186	167	157
Non-Residential Building Construction	198	220	102	160
Heavy and Civil Engineering Construction	547	260	205	190
Land Development and Site Preparation Services	506	464	103	102
Building Structure Services	614	629	234	179
Building Installation Services	185	180	286	309
Building Completion Services	449	577	367	285
Other Construction Services	603	385	225	149

Wholesale Trade	135	89	508	505
Agricultural Product Wholesaling	173	67	22	27
Mineral, Metal and Chemical Wholesaling	273	178	42	47
Timber and Hardware Goods Wholesaling	142	169	76	84
Specialised Industrial Machinery and Equipment Wholesaling	107	46	44	24
Other Machinery and Equipment Wholesaling	101	48	69	61
Motor Vehicle and Motor Vehicle Parts Wholesaling	110	54	37	28
Grocery, Liquor and Tobacco Product Wholesaling	190	150	121	148
Textile, Clothing and Footwear Wholesaling	111	34	10	10
Pharmaceutical and Toiletry Goods Wholesaling	211	81	27	17
Furniture, Floor Covering and Other Goods Wholesaling	106	85	51	56
Commission-Based Wholesaling	97	48	9	4

Retail Trade	64	70	967	1050
Motor Vehicle Retailing	107	116	109	106
Motor Vehicle Parts and Tyre Retailing	176	138	49	51
Fuel Retailing	89	94	35	30
Supermarket and Grocery Stores	72	99	301	337
Specialised Food Retailing	42	82	48	84
Furniture, Floor Coverings, Houseware and Textile Goods Retailing	112	63	53	52
Electrical and Electronic Goods Retailing	47	59	29	42
Hardware, Building and Garden Supplies Retailing	112	81	87	98
Recreational Goods Retailing	32	57	30	34
Clothing, Footwear and Personal Accessory Retailing	40	29	72	57
Department Stores	18	58	33	58
Pharmaceutical and Other Store-Based Retailing	65	43	114	91
Non-Store Retailing	201	129	7	5
Retail Commission-Based Buying and/or Selling	280	597	1	4

Accommodation and Food Services	65	71	782	776
Accommodation	121	115	198	195
Cafes, Restaurants and Takeaway Food Services	47	36	372	327
Pubs, Taverns and Bars	104	189	118	154
Clubs (Hospitality)	107	135	95	100

Transport, Postal and Warehousing	166	151	956	983
Road Freight Transport	378	246	449	422
Road Passenger Transport	112	159	85	107
Rail Freight Transport	51	64	5	8
Rail Passenger Transport	103	55	28	31
Water Freight Transport	236	63	4	2
Water Passenger Transport	823	551	11	8
Air and Space Transport	32	36	42	37
Scenic and Sightseeing Transport	234	67	9	5
Pipeline and Other Transport	716	301	28	9
Postal and Courier Pick-up and Delivery Services	40	49	31	41
Water Transport Support Services	260	325	37	62
Airport Operations and Other Air Transport Support Services	439	424	121	120
Other Transport Support Services	96	170	27	87
Warehousing and Storage Services	127	108	77	45

Information Media and Telecommunications	20	19	34	43
Newspaper, Periodical, Book and Directory Publishing	50	26	13	15
Software Publishing	0	0	0	0
Motion Picture and Video Activities	39	28	9	7
Sound Recording and Music Publishing	553	90	1	1
Radio Broadcasting	20	3	1	1
Television Broadcasting	28	19	2	4
Telecommunications Services	5	10	5	9
Internet Service Providers and Web Search Portals	1	0	0	0
Data Processing, Web Hosting and Electronic Information Storage Services	21	21	1	2
Libraries and Archives	3	26	1	3
Other Information Services	0	3537	0	1

Financial and Insurance Services	16	17	58	69
Central Banking	0	0	0	0
Depository Financial Intermediation	23	22	20	35
Non-Depository Financing	40	55	2	2
Financial Asset Investing	0	5	0	1
Life Insurance	0	0	0	0
Health and General Insurance	12	16	19	19
Superannuation Funds	21	1	3	1
Auxiliary Finance and Investment Services	14	13	10	7
Auxiliary Insurance Services	23	39	5	5

Rental, Hiring and Real Estate Services	56	80	141	171
Motor Vehicle and Transport Equipment Rental and Hiring	102	67	16	16
Farm Animal and Bloodstock Leasing	0	0	0	0
Other Goods and Equipment Rental and Hiring	259	297	58	108
Non-Financial Intangible Assets (except Copyrights) Leasing	128	128	3	2
Property Operators	82	74	34	26
Real Estate Services	21	23	31	19

Professional, Scientific and Technical Services	18	17	147	146
Scientific Research Services	9	20	7	7
Architectural, Engineering and Technical Services	27	15	45	47
Legal and Accounting Services	10	14	29	26
Advertising Services	34	32	8	5
Market Research and Statistical Services	10	6	2	3
Management and Related Consulting Services	25	21	21	24
Veterinary Services	89	78	18	12
Other Professional, Scientific and Technical Services	36	121	4	13
Computer System Design and Related Services	7	5	13	9

Administrative and Support Services	147	200	636	918
Employment Services	160	257	193	503
Travel Agency and Tour Arrangement Services	23	9	10	6
Other Administrative Services	35	45	28	27
Building Cleaning, Pest Control and Gardening Services	250	331	394	372
Packaging Services	87	47	11	9

Public Administration and Safety	109	108	850	817
Central Government Administration	0	0	0	1
State Government Administration	68	44	212	166
Local Government Administration	116	160	181	245
Justice	109	58	10	8
Government Representation	0	0	0	0
Defence	1	3	1	2
Public Order and Safety Services	278	292	446	395
Regulatory Services	19	1	1	0

Education and Training	60	56	749	673
Preschool Education	58	117	44	42
School Education	73	72	567	507
Tertiary Education	40	34	114	109
Adult, Community and Other Education	27	14	20	12
Educational Support Services	285	45	4	3

Health Care and Social Assistance	103	104	2268	1988
Hospitals	127	113	892	773
Medical Services	23	26	26	23
Pathology and Diagnostic Imaging Services	42	46	50	32
Allied Health Services	34	21	37	20
Other Health Care Services	362	507	129	131
Residential Care Services	139	177	651	604
Child Care Services	84	43	204	116
Other Social Assistance Services	133	155	279	290

Arts and Recreation Services	127	132	215	194
Museum Operation	86	19	8	4
Parks and Gardens Operations	82	178	14	24
Creative and Performing Arts Activities	144	112	39	24
Sports and Physical Recreation Activities	72	55	63	49
Horse and Dog Racing Activities	1499	1429	63	68
Amusement and Other Recreation Activities	117	232	16	17
Gambling Activities	32	18	11	9

Other Services	76	76	326	344
Automotive Repair and Maintenance	96	116	112	127
Machinery and Equipment Repair and Maintenance	135	27	59	32
Other Repair and Maintenance	33	17	2	1
Personal Care Services	31	28	27	28
Funeral, Crematorium and Cemetery Services	139	138	10	10
Other Personal Services	67	124	37	46
Religious Services	56	37	21	18
Civic, Professional and Other Interest Group Services	85	105	52	75
Private Households Employing Staff and Undifferentiated Goods- and Service-Producing Activities of Households for Own Use	89	178	5	6

The North and Central Queensland region heat map for on-duty at place of work claims (Appendix 1) revealed the industries that demonstrated exceptionally high index values and a large number of claims included:

Construction
Manufacturing
Transport, Postal and Warehousing
Agriculture, Forestry and Fishing
Wholesale Trade

Construction industry
Similar to other injury risk measures, the Construction industry recorded the highest average index value of 383 (or 3.83 times the all industry average), while also holding the second largest number of claims after Manufacturing with 12 per cent of all claims.

A large proportion (88 per cent) of the Construction industry comprised high risk industry sub sectors. These high risk sub sectors included:

Industry sub sector	Index value	Number of claims
Heavy and Civil Engineering Construction	708	294
Other Construction Services	521	105
Land Development and Site Preparation Services	614	104
Building Structure Services	666	91
Building Completion Services	467	117
Non-Residential Building Construction	411	69
Residential Building Construction	202	73

Manufacturing industry
Similar to other injury risk measures, the Manufacturing industry recorded the second highest average index value of 218 (or 2.18 times the all industry average), while also holding the largest number of claims (14 per cent of all claims).

Accordingly, the heat map revealed that the Manufacturing industry has many high harm sub sectors, with nearly a third of Manufacturing sub sectors shaded red (30 per cent). The industry sub sectors that recorded exceptionally high index values and claim numbers (greater than 50) include:

Industry sub sector	Index value	Number of claims
Other Manufacturing	5450	66
Specialised Machinery and Equipment Manufacturing	1404	125
Other Fabricated Metal Product Manufacturing	1109	138
Structural Metal Product Manufacturing	305	77
Sugar and Confectionery Manufacturing	288	269

Transport, Postal and Warehousing industry
The heat map revealed that on average, the Transport, Postal and Warehousing industry demonstrated index levels that were 1.95 times the average, slightly better than in 2011 (2.01 times). The result was largely attributed to improvements in passenger transport and Water Transport Support Services. Despite this, eight industry subsectors, or 57 per cent, were deemed high risk in 2016 including Road Freight Transport (353); Rail Freight Transport (242); and Scenic and Sightseeing Transport (328).

Agriculture, Forestry and Fishing industry
The harm index for Agriculture, Forestry and Fishing was 164 or 1.64 times the all industry average risk for the region. This is an improvement since the 2011 Census period when the industry was high risk with an index of 225, despite a marginal increase in claims. Possible reasons for this include a faster relative improvement over time, cheaper claims and/ or industry growth and lower claim rates.

High risk industry sub sectors in Agriculture include Sheep, Beef Cattle and Grain Farming (278); and Agriculture and Fishing Support Services (206). Both these sub sectors have remained high risk over time.

Wholesale Trade industry
This industry's performance over the two Census periods improved marginally. In 2011 and in 2016 it was deemed medium harm at 1.22 and 1.18 times risker than the all industry average respectively. In addition there has been a 44 per cent decrease in the numbers of claims over the same period.

There was one high risk industry sub sector in the Wholesale Trade industry in the North and Central Queensland region which was Furniture, Floor Covering and Other Goods Wholesaling. This industry sub sector had an index value 345 or 3.45 the all industry average for the region, worsening from 160 in 2011. This subsector had relatively few claims however with only 15 on average in 2016, down from 27 in 2011.

Other high risk industry sub sectors
The industry sub sectors in the table below recorded high index values. However, Other Professional, Scientific and Technical Services had relatively low numbers of claims (4). The high index is likely due to a few very large claims. Horse and Dog Racing Activities; and Other Professional, Scientific and Technical Services were also high risk in the previous 2011 period.

Industry sub sector	Index value	Number of claims
Horse and Dog Racing Activities	2943	32
Amusement and Other Recreation Activities	278	18
Waste Collection Services	267	34
Other Professional, Scientific and Technical Services	248	4
Motor Vehicle Parts and Tyre Retailing	202	42
Public Order and Safety Services	201	316

Serious on-duty at place of work claims (5 or more days off work)
The heat map produced for serious claims (Appendix 2) revealed that high risk industry sub sectors were very similar to all finalised claims.

Likewise, the Construction industry was of the highest risk, largely due to a high proportion of sub sectors in the high risk category in 2016 (88 per cent). The only sub sector that was not deemed high risk was Building Installation Services (181). It was however close to being categorised as high risk.

There was only one harm index improvement in 2016, Building Structure Services, which had a 56 point decrease to 720. A move in the right direction, but still a very concerning result at 7.2 times worse than the all industry average in the region. All other sub sectors in Construction did not fare so well with a notable worsening of the harm index over the five year period to 2016.

Transport was in second place with a risk index of 193 or 1.93 the all industry average in North and Central Queensland. Road Freight Transport and Scenic and Sightseeing Transport are two sub sectors worth noting with high harm results of 369 and 349 respectively. These two subsectors also had a relatively large number of claims (170 and 51 respectively).

Manufacturing was in third place with a risk index of 1.83 times the all industry average in 2016, marginally up from 1.74 times in 2011. High risk sub sectors for serious claims which had a relatively high index and claim numbers included Other Fabricated Metal Product Manufacturing (index 1113, claims 41) and Specialised Machinery and Equipment Manufacturing (index 1248, claims 44).

Outside of the top three industries, high-risk sub sectors with a relatively large number of claims include Horse and Dog Racing Activities (2,683); Public Order and Safety Services (210); Sheep, Beef Cattle and Grain Farming (266); Agriculture and Fishing Support Services (220); and Motor Vehicle Parts and Tyre Retailing (218).

It is interesting to note that while serious claims represent 42 per cent of all finalised on-duty at place of work claims for all industries in the North and Central Queensland region, this percentage drops to 27 percent in the manufacturing sector. The highest conversion rate to serious claims was 57 per cent for Arts and Recreation Services, followed by Health Care and Social Assistance (54 per cent); Information Media and Telecommunications (53 per cent); and Agriculture, Forestry and Fishing industries (51 per cent). In agriculture at least, it is expected that many less serious injuries are often under reported, driving this conversion rate up.

Sources: Queensland Employee Injury Database (QEIDB) (data extracted January 2018) and ABS, Censuses 2011 and 2016.

Appendix 1

Finalised claims (excluding on-duty road traffic and commuting claims)

Legend

Index value:
> 200
101-200
0-100

North and Central Queensland Region	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2011	2016	2011

Agriculture, Forestry and Fishing	164	225	597	595
Nursery and Floriculture Production	62	86	4	7
Mushroom and Vegetable Growing	182	165	16	18
Fruit and Tree Nut Growing	117	241	258	212
Sheep, Beef Cattle and Grain Farming	278	274	204	234
Other Crop Growing	80	94	32	34
Dairy Cattle Farming	49	19	3	3
Poultry Farming	149	6	2	0
Other Livestock Farming	112	151	6	8
Aquaculture	103	336	14	29
Forestry and Logging	187	54	1	2
Fishing	162	170	5	3
Hunting and Trapping	369	0	0	0
Forestry Support Services	17	123	1	2
Agriculture and Fishing Support Services	206	476	52	43

Manufacturing	218	187	1277	2402
Meat and Meat Product Manufacturing	167	329	113	330
Seafood Processing	308	589	2	4
Dairy Product Manufacturing	169	74	4	11
Fruit and Vegetable Processing	115	102	3	8
Oil and Fat Manufacturing	0	5960	0	3
Grain Mill and Cereal Product Manufacturing	0	164	0	2
Bakery Product Manufacturing	29	46	17	32
Sugar and Confectionery Manufacturing	288	208	269	284
Other Food Product Manufacturing	214	224	11	17
Beverage Manufacturing	129	278	9	11
Cigarette and Tobacco Product Manufacturing	0	0	0	0
Textile Manufacturing	677	926	2	6
Leather Tanning, Fur Dressing and Leather Product Manufacturing	0	141	0	0
Textile Product Manufacturing	11	22	1	4
Clothing and Footwear Manufacturing	0	2	0	0
Log Sawmilling and Timber Dressing	234	164	28	20
Other Wood Product Manufacturing	299	263	25	38
Pulp, Paper and Paperboard Manufacturing	427	1358	1	3
Converted Paper Product Manufacturing	189	96	2	15
Printing and Printing Support Services	8	12	3	4
Reproduction of Recorded Media	0	0	0	0
Petroleum and Coal Product Manufacturing	65	95	3	5
Basic Chemical Manufacturing	36	61	3	8
Basic Polymer Manufacturing	0	2959	0	4
Fertiliser and Pesticide Manufacturing	96	139	10	8
Pharmaceutical and Medicinal Product Manufacturing	0	333	0	3
Cleaning Compound and Toiletry Preparation Manufacturing	98	13	1	1
Other Basic Chemical Product Manufacturing	44	82	8	12
Polymer Product Manufacturing	201	86	10	20
Natural Rubber Product Manufacturing	28	9	0	1
Glass and Glass Product Manufacturing	288	259	4	9
Ceramic Product Manufacturing	163	119	1	2
Cement, Lime, Plaster and Concrete Product Manufacturing	200	320	35	72
Other Non-Metallic Mineral Product Manufacturing	161	22	7	5
Basic Ferrous Metal Manufacturing	88	24	18	27
Basic Ferrous Metal Product Manufacturing	311	126	10	24
Basic Non-Ferrous Metal Manufacturing	186	128	126	169
Basic Non-Ferrous Metal Product Manufacturing	1	4	1	3
Iron and Steel Forging	4	118	0	2
Structural Metal Product Manufacturing	305	232	77	214
Metal Container Manufacturing	155	170	13	21
Sheet Metal Product Manufacturing (except Metal Structural and Container Products)	807	672	19	45
Other Fabricated Metal Product Manufacturing	1109	778	138	286
Motor Vehicle and Motor Vehicle Part Manufacturing	71	91	22	64
Other Transport Equipment Manufacturing	195	301	54	173
Professional and Scientific Equipment Manufacturing	2	21	1	3
Computer and Electronic Equipment Manufacturing	19	275	1	4
Electrical Equipment Manufacturing	42	276	4	20
Domestic Appliance Manufacturing	0	0	0	0
Pump, Compressor, Heating and Ventilation Equipment Manufacturing	10	2	3	2
Specialised Machinery and Equipment Manufacturing	1404	399	125	269
Other Machinery and Equipment Manufacturing	60	345	10	59
Furniture Manufacturing	180	256	15	37
Other Manufacturing	5450	721	66	37

Electricity, Gas, Water and Waste Services	74	142	117	247
Electricity Generation	98	18	19	17
Electricity Transmission	0	162	0	3
Electricity Distribution	72	168	51	151
On Selling Electricity and Electricity Market Operation	31	17	1	1
Gas Supply	2	47	1	1
Water Supply, Sewerage and Drainage Services	7	120	5	18
Waste Collection Services	267	81	34	17
Waste Treatment, Disposal and Remediation Services	12	450	6	39

Construction	383	237	1075	1567
Residential Building Construction	202	126	73	137
Non-Residential Building Construction	411	268	69	192
Heavy and Civil Engineering Construction	708	181	294	310
Land Development and Site Preparation Services	614	534	104	199
Building Structure Services	666	699	91	124
Building Installation Services	176	170	222	352
Building Completion Services	467	247	117	136
Other Construction Services	521	332	105	118

Wholesale Trade	118	122	336	600
Agricultural Product Wholesaling	60	126	9	12
Mineral, Metal and Chemical Wholesaling	140	141	55	84
Timber and Hardware Goods Wholesaling	63	132	46	101
Specialised Industrial Machinery and Equipment Wholesaling	160	99	98	178
Other Machinery and Equipment Wholesaling	136	133	31	50
Motor Vehicle and Motor Vehicle Parts Wholesaling	73	43	26	29
Grocery, Liquor and Tobacco Product Wholesaling	121	194	49	105
Textile, Clothing and Footwear Wholesaling	66	3	2	1
Pharmaceutical and Toiletry Goods Wholesaling	60	114	5	9
Furniture, Floor Covering and Other Goods Wholesaling	345	160	15	27
Commission-Based Wholesaling	5	5	1	4

Retail Trade	67	63	820	1172
Motor Vehicle Retailing	78	87	93	125
Motor Vehicle Parts and Tyre Retailing	202	126	42	57
Fuel Retailing	53	94	27	47
Supermarket and Grocery Stores	101	103	369	541
Specialised Food Retailing	48	83	35	60
Furniture, Floor Coverings, Houseware and Textile Goods Retailing	59	42	32	40
Electrical and Electronic Goods Retailing	44	34	18	28
Hardware, Building and Garden Supplies Retailing	108	55	80	78
Recreational Goods Retailing	43	33	17	27
Clothing, Footwear and Personal Accessory Retailing	22	13	24	28
Department Stores	24	38	39	75
Pharmaceutical and Other Store-Based Retailing	40	32	40	61
Non-Store Retailing	81	313	2	3
Retail Commission-Based Buying and/or Selling	19	210	0	2

Accommodation and Food Services	64	71	851	1067
Accommodation	88	84	423	496
Cafes, Restaurants and Takeaway Food Services	38	41	269	356
Pubs, Taverns and Bars	112	152	113	152
Clubs (Hospitality)	89	92	46	63

Transport, Postal and Warehousing	195	201	837	1185
Road Freight Transport	353	244	272	350
Road Passenger Transport	87	109	26	34
Rail Freight Transport	242	144	190	232
Rail Passenger Transport	245	536	31	141
Water Freight Transport	1252	1937	5	16
Water Passenger Transport	266	986	18	55
Air and Space Transport	13	128	9	15
Scenic and Sightseeing Transport	328	73	106	64
Pipeline and Other Transport	1076	1402	11	13
Postal and Courier Pick-up and Delivery Services	62	68	21	25
Water Transport Support Services	189	216	72	89
Airport Operations and Other Air Transport Support Services	166	313	41	73
Other Transport Support Services	28	277	6	59
Warehousing and Storage Services	263	172	29	19

Information Media and Telecommunications	11	12	11	24
Newspaper, Periodical, Book and Directory Publishing	15	11	3	10
Software Publishing	0	0	0	0
Motion Picture and Video Activities	35	74	4	6
Sound Recording and Music Publishing	0	75	0	1
Radio Broadcasting	6	3	1	0
Television Broadcasting	2	5	1	3
Telecommunications Services	10	0	2	2
Internet Service Providers and Web Search Portals	0	0	0	0
Data Processing, Web Hosting and Electronic Information Storage Services	0	37	0	1
Libraries and Archives	1	8	1	0
Other Information Services	0	0	0	0

Financial and Insurance Services	13	11	11	18
Central Banking	0	0	0	0
Depository Financial Intermediation	13	11	6	13
Non-Depository Financing	0	22	0	1
Financial Asset Investing	0	0	0	0
Life Insurance	0	0	0	0
Health and General Insurance	4	4	2	2
Superannuation Funds	0	0	0	0
Auxiliary Finance and Investment Services	26	22	2	2
Auxiliary Insurance Services	1	2	1	0

Rental, Hiring and Real Estate Services	40	64	75	154
Motor Vehicle and Transport Equipment Rental and Hiring	66	42	18	26
Farm Animal and Bloodstock Leasing	0	0	0	0
Other Goods and Equipment Rental and Hiring	56	148	33	102
Non-Financial Intangible Assets (except Copyrights) Leasing	5	31	0	1
Property Operators	126	47	13	11
Real Estate Services	13	23	10	12

Professional, Scientific and Technical Services	38	32	112	194
Scientific Research Services	37	33	6	7
Architectural, Engineering and Technical Services	66	32	62	100
Legal and Accounting Services	13	13	8	14
Advertising Services	48	8	4	2
Market Research and Statistical Services	1	37	1	2
Management and Related Consulting Services	41	25	16	20
Veterinary Services	33	23	11	8
Other Professional, Scientific and Technical Services	248	448	4	36
Computer System Design and Related Services	0	12	1	5

Administrative and Support Services	116	167	314	647
Employment Services	94	182	103	397
Travel Agency and Tour Arrangement Services	5	5	2	5
Other Administrative Services	42	47	12	13
Building Cleaning, Pest Control and Gardening Services	183	234	166	210
Packaging Services	170	310	31	21

Public Administration and Safety	107	105	982	1167
Central Government Administration	0	3	0	1
State Government Administration	80	45	90	115
Local Government Administration	160	169	564	630
Justice	37	50	2	2
Government Representation	0	0	0	0
Defence	8	10	10	31
Public Order and Safety Services	201	188	316	387
Regulatory Services	0	2	0	1

Education and Training	42	48	546	562
Preschool Education	18	72	7	14
School Education	46	46	437	427
Tertiary Education	35	57	65	87
Adult, Community and Other Education	54	53	35	25
Educational Support Services	29	299	2	9

Health Care and Social Assistance	74	77	1027	1147
Hospitals	91	97	443	492
Medical Services	24	14	20	16
Pathology and Diagnostic Imaging Services	45	17	13	15
Allied Health Services	31	6	23	24
Other Health Care Services	150	310	56	74
Residential Care Services	88	124	261	315
Child Care Services	40	30	79	82
Other Social Assistance Services	115	90	132	128

Arts and Recreation Services	141	145	120	209
Museum Operation	52	65	2	3
Parks and Gardens Operations	51	142	22	56
Creative and Performing Arts Activities	118	100	10	16
Sports and Physical Recreation Activities	36	86	16	41
Horse and Dog Racing Activities	2943	2172	32	31
Amusement and Other Recreation Activities	278	157	18	31
Gambling Activities	72	50	21	32

Other Services	78	59	271	320
Automotive Repair and Maintenance	89	100	95	161
Machinery and Equipment Repair and Maintenance	160	34	112	74
Other Repair and Maintenance	38	78	4	4
Personal Care Services	12	12	7	10
Funeral, Crematorium and Cemetery Services	1	57	1	2
Other Personal Services	64	63	18	24
Religious Services	35	6	6	4
Civic, Professional and Other Interest Group Services	80	103	25	39
Private Households Employing Staff and Undifferentiated Goods- and Service-Producing Activities of Households for Own Use	169	82	2	1

Appendix 2

Finalised serious claims (excluding on-duty road traffic and commuting claims)

Index value:
> 200
101-200
0-100

North and Central Queensland Region	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2011	2016	2011

Agriculture, Forestry and Fishing	163	241	305	363
Nursery and Floriculture Production	65	95	2	5
Mushroom and Vegetable Growing	190	184	9	12
Fruit and Tree Nut Growing	114	262	87	100
Sheep, Beef Cattle and Grain Farming	266	287	138	170
Other Crop Growing	84	99	19	26
Dairy Cattle Farming	54	22	2	2
Poultry Farming	165	7	1	0
Other Livestock Farming	99	157	2	4
Aquaculture	109	370	6	12
Forestry and Logging	208	60	1	1
Fishing	179	191	3	2
Hunting and Trapping	412	0	0	0
Forestry Support Services	17	134	0	1
Agriculture and Fishing Support Services	220	514	32	27

Manufacturing	183	174	348	622
Meat and Meat Product Manufacturing	149	317	33	96
Seafood Processing	340	661	2	3
Dairy Product Manufacturing	181	77	2	3
Fruit and Vegetable Processing	117	105	1	3
Oil and Fat Manufacturing	0	6740	0	3
Grain Mill and Cereal Product Manufacturing	0	88	0	1
Bakery Product Manufacturing	27	47	9	13
Sugar and Confectionery Manufacturing	195	162	42	56
Other Food Product Manufacturing	218	198	5	6
Beverage Manufacturing	136	296	5	5
Cigarette and Tobacco Product Manufacturing	0	0	0	0
Textile Manufacturing	0	683	0	2
Leather Tanning, Fur Dressing and Leather Product Manufacturing	0	160	0	0
Textile Product Manufacturing	8	21	0	2
Clothing and Footwear Manufacturing	0	2	0	0
Log Sawmilling and Timber Dressing	234	155	10	9
Other Wood Product Manufacturing	310	285	6	17
Pulp, Paper and Paperboard Manufacturing	444	1410	1	1
Converted Paper Product Manufacturing	45	67	0	1
Printing and Printing Support Services	8	13	1	2
Reproduction of Recorded Media	0	0	0	0
Petroleum and Coal Product Manufacturing	2	83	0	1
Basic Chemical Manufacturing	39	65	1	3
Basic Polymer Manufacturing	0	3336	0	2
Fertiliser and Pesticide Manufacturing	95	34	3	3
Pharmaceutical and Medicinal Product Manufacturing	0	365	0	1
Cleaning Compound and Toiletry Preparation Manufacturing	105	0	0	0
Other Basic Chemical Product Manufacturing	36	87	2	3
Polymer Product Manufacturing	195	89	3	7
Natural Rubber Product Manufacturing	0	0	0	0
Glass and Glass Product Manufacturing	301	289	2	4
Ceramic Product Manufacturing	0	128	0	1
Cement, Lime, Plaster and Concrete Product Manufacturing	197	233	11	22
Other Non-Metallic Mineral Product Manufacturing	150	24	2	2
Basic Ferrous Metal Manufacturing	91	23	6	7
Basic Ferrous Metal Product Manufacturing	297	124	3	4
Basic Non-Ferrous Metal Manufacturing	117	105	29	34
Basic Non-Ferrous Metal Product Manufacturing	0	1	0	0
Iron and Steel Forging	0	95	0	0
Structural Metal Product Manufacturing	308	227	21	53
Metal Container Manufacturing	112	175	4	4
Sheet Metal Product Manufacturing (except Metal Structural and Container Products)	719	682	8	11
Other Fabricated Metal Product Manufacturing	1113	780	41	73
Motor Vehicle and Motor Vehicle Part Manufacturing	70	85	3	9
Other Transport Equipment Manufacturing	204	278	15	35
Professional and Scientific Equipment Manufacturing	0	23	0	2
Computer and Electronic Equipment Manufacturing	20	306	0	2
Electrical Equipment Manufacturing	42	300	1	4
Domestic Appliance Manufacturing	0	0	0	0
Pump, Compressor, Heating and Ventilation Equipment Manufacturing	0	0	0	0
Specialised Machinery and Equipment Manufacturing	1248	402	44	67
Other Machinery and Equipment Manufacturing	52	365	3	18
Furniture Manufacturing	192	278	7	16
Other Manufacturing	4037	576	22	10

Electricity, Gas, Water and Waste Services	61	112	37	72
Electricity Generation	10	3	1	1
Electricity Transmission	0	164	0	1
Electricity Distribution	71	100	18	36
On Selling Electricity and Electricity Market Operation	34	19	0	1
Gas Supply	0	52	0	1
Water Supply, Sewerage and Drainage Services	6	128	1	8
Waste Collection Services	290	78	15	6
Waste Treatment, Disposal and Remediation Services	8	484	2	18

Construction	408	245	526	635
Residential Building Construction	219	138	42	80
Non-Residential Building Construction	447	271	31	75
Heavy and Civil Engineering Construction	747	183	139	89
Land Development and Site Preparation Services	648	585	59	91
Building Structure Services	720	776	48	62
Building Installation Services	181	163	88	118
Building Completion Services	507	223	65	63
Other Construction Services	567	337	54	57

Wholesale Trade	120	118	125	208
Agricultural Product Wholesaling	52	138	3	5
Mineral, Metal and Chemical Wholesaling	135	138	18	29
Timber and Hardware Goods Wholesaling	58	136	14	36
Specialised Industrial Machinery and Equipment Wholesaling	167	97	30	43
Other Machinery and Equipment Wholesaling	138	141	12	17
Motor Vehicle and Motor Vehicle Parts Wholesaling	77	33	11	9
Grocery, Liquor and Tobacco Product Wholesaling	124	171	27	55
Textile, Clothing and Footwear Wholesaling	66	0	1	0
Pharmaceutical and Toiletry Goods Wholesaling	39	94	2	2
Furniture, Floor Covering and Other Goods Wholesaling	374	173	8	11
Commission-Based Wholesaling	0	3	0	1

Retail Trade	66	65	333	425
Motor Vehicle Retailing	80	91	32	41
Motor Vehicle Parts and Tyre Retailing	218	136	20	23
Fuel Retailing	57	101	14	26
Supermarket and Grocery Stores	100	101	144	181
Specialised Food Retailing	47	91	19	31
Furniture, Floor Coverings, Houseware and Textile Goods Retailing	58	45	14	20
Electrical and Electronic Goods Retailing	46	35	5	11
Hardware, Building and Garden Supplies Retailing	111	56	37	26
Recreational Goods Retailing	25	32	8	10
Clothing, Footwear and Personal Accessory Retailing	22	13	10	11
Department Stores	22	32	12	16
Pharmaceutical and Other Store-Based Retailing	43	33	17	26
Non-Store Retailing	81	354	1	2
Retail Commission-Based Buying and/or Selling	0	236	0	2

Accommodation and Food Services	65	74	325	411
Accommodation	88	87	140	174
Cafes, Restaurants and Takeaway Food Services	39	43	96	126
Pubs, Taverns and Bars	116	163	60	78
Clubs (Hospitality)	96	101	29	34

Transport, Postal and Warehousing	193	195	368	485
Road Freight Transport	369	256	170	202
Road Passenger Transport	94	122	15	21
Rail Freight Transport	189	112	29	34
Rail Passenger Transport	209	440	8	30
Water Freight Transport	1394	1639	4	10
Water Passenger Transport	283	1059	9	28
Air and Space Transport	11	143	3	8
Scenic and Sightseeing Transport	349	75	51	30
Pipeline and Other Transport	1017	1540	6	6
Postal and Courier Pick-up and Delivery Services	68	76	16	17
Water Transport Support Services	164	187	24	29
Airport Operations and Other Air Transport Support Services	164	322	20	35
Other Transport Support Services	31	271	4	28
Warehousing and Storage Services	260	167	9	8

Information Media and Telecommunications	12	11	6	6
Newspaper, Periodical, Book and Directory Publishing	16	7	2	3
Software Publishing	0	0	0	0
Motion Picture and Video Activities	34	81	3	1
Sound Recording and Music Publishing	0	0	0	0
Radio Broadcasting	5	3	0	0
Television Broadcasting	2	0	1	0
Telecommunications Services	11	0	1	1
Internet Service Providers and Web Search Portals	0	0	0	0
Data Processing, Web Hosting and Electronic Information Storage Services	0	26	0	0
Libraries and Archives	0	10	0	0
Other Information Services	0	0	0	0

Financial and Insurance Services	14	12	4	8
Central Banking	0	0	0	0
Depository Financial Intermediation	14	12	3	6
Non-Depository Financing	0	22	0	0
Financial Asset Investing	0	0	0	0
Life Insurance	0	0	0	0
Health and General Insurance	4	4	0	0
Superannuation Funds	0	0	0	0
Auxiliary Finance and Investment Services	28	25	1	2
Auxiliary Insurance Services	0	3	0	0

Rental, Hiring and Real Estate Services	42	62	31	51
Motor Vehicle and Transport Equipment Rental and Hiring	65	42	9	9
Farm Animal and Bloodstock Leasing	0	0	0	0
Other Goods and Equipment Rental and Hiring	55	137	9	30
Non-Financial Intangible Assets (except Copyrights) Leasing	0	0	0	0
Property Operators	138	51	8	6
Real Estate Services	14	25	6	6

Professional, Scientific and Technical Services	40	32	38	52
Scientific Research Services	40	35	1	4
Architectural, Engineering and Technical Services	69	31	18	22
Legal and Accounting Services	14	14	5	6
Advertising Services	44	9	1	1
Market Research and Statistical Services	1	41	0	1
Management and Related Consulting Services	43	25	6	6
Veterinary Services	34	21	4	2
Other Professional, Scientific and Technical Services	248	446	2	10
Computer System Design and Related Services	0	10	0	1

Administrative and Support Services	123	178	157	279
Employment Services	99	190	38	141
Travel Agency and Tour Arrangement Services	5	6	1	3
Other Administrative Services	45	38	6	4
Building Cleaning, Pest Control and Gardening Services	196	255	104	121
Packaging Services	171	324	7	9

Public Administration and Safety	106	100	425	485
Central Government Administration	0	4	0	1
State Government Administration	77	46	43	43
Local Government Administration	151	149	242	290
Justice	41	56	1	2
Government Representation	0	0	0	0
Defence	8	9	5	7
Public Order and Safety Services	210	193	134	143
Regulatory Services	0	0	0	0

Education and Training	42	51	205	220
Preschool Education	18	79	3	7
School Education	46	48	162	161
Tertiary Education	34	59	23	37
Adult, Community and Other Education	51	56	18	12
Educational Support Services	2	309	0	2

Health Care and Social Assistance	79	84	553	582
Hospitals	97	105	255	259
Medical Services	26	15	10	8
Pathology and Diagnostic Imaging Services	49	18	7	3
Allied Health Services	33	6	9	5
Other Health Care Services	155	343	24	38
Residential Care Services	93	135	141	165
Child Care Services	41	31	36	43
Other Social Assistance Services	124	98	71	61

Arts and Recreation Services	138	155	69	107
Museum Operation	56	71	1	2
Parks and Gardens Operations	51	151	10	24
Creative and Performing Arts Activities	119	97	3	4
Sports and Physical Recreation Activities	38	94	10	22
Horse and Dog Racing Activities	2683	2445	24	24
Amusement and Other Recreation Activities	304	173	12	20
Gambling Activities	71	43	9	11

Other Services	79	54	104	115
Automotive Repair and Maintenance	82	106	35	59
Machinery and Equipment Repair and Maintenance	166	34	38	16
Other Repair and Maintenance	38	78	2	2
Personal Care Services	13	13	4	6
Funeral, Crematorium and Cemetery Services	0	59	0	1
Other Personal Services	68	68	10	13
Religious Services	35	7	3	2
Civic, Professional and Other Interest Group Services	86	53	12	17
Private Households Employing Staff and Undifferentiated Goods- and Service-Producing Activities of Households for Own Use	180	86	1	0

The heat map for on-duty at place of work claims (Appendix 1) revealed the industries that demonstrated exceptionally high index values and a large number of claims included:

Transport, Postal and Warehousing
Manufacturing
Construction
Wholesale Trade
Administrative and Support Services

Other industries that were also revealed to be poor performers include Public Administration and Safety; Electricity, Gas, Water and Waste Services; and Agriculture, Forestry and Fishing.

Transport, Postal and Warehousing industry
The heat map revealed that on average, the Transport, Postal and Warehousing industry demonstrated index levels that were 2.26 times the average, slightly more than in 2011 (2.06 times). The result was largely attributed to Pipeline and Other Transport (531); Rail Freight Transport (1299); Road Freight Transport (363); and Rail Passenger Transport (211). All of these sub sectors have remained high risk over time with the exception of Rail Passenger and Rail Freight Transport, which were categorised as medium risk in 2011.

Claims for this industry made up just six per cent of the total in 2016. This was well below the proportion of claims for Manufacturing (21 per cent) and Construction (11 per cent). The industry sub sectors that recorded exceptionally high index values (with claim numbers greater than 100) were Road Freight Transport (363) and Warehousing and Storage Services (385).

Manufacturing industry
Similar to other injury risk measures, the Manufacturing industry recorded the second highest average index value of 208 (or 2.08 times the all industry average), while also holding the largest number of claims for the region in 2016 (4,101).

Accordingly, the heat map revealed that the Manufacturing industry has many high harm sub sectors, with nearly half of Manufacturing sub sectors shaded red (43 per cent). The industry sub sectors that recorded exceptionally high index values and claim numbers (greater than 200) included:

Industry sub sector	Index value	Number of claims
Other Manufacturing	1,557	221
Other Fabricated Metal Product Manufacturing	612	309
Structural Metal Product Manufacturing	428	420
Motor Vehicle and Motor Vehicle Part Manufacturing	367	324
Other Wood Product Manufacturing	326	204
Meat and Meat Product Manufacturing	237	646

Construction industry
The Construction industry recorded the third highest average index value of 200 (or two times the all industry average) for the South West, Logan and Gold Coast region, while also holding the second largest number of claims after Manufacturing (11 per cent of all claims).

A large proportion (63 per cent) of the Construction industry was deemed high risk.

High risk sub sectors include:

Industry sub sector	Index value	Number of claims
Land Development and Site Preparation Services	347	202
Building Structure Services	335	295
Other Construction Services	294	287
Building Completion Services	254	418
Heavy and Civil Engineering Construction	242	219

The heat map revealed an improvement of results in the Construction industry in this region over time relative to other industries. This could mean a faster improvement on average, cheaper claims and/ or a lower rate of claims.

Wholesale Trade industry
This industry's performance over the two Census periods worsened significantly. In 2011 it was also deemed medium harm with an index value of 111 and in 2016 it was 182 or 1.82 times riskier than the all industry average. This is despite a decrease in claims over the same period. There are a number of possible reasons for this including higher claim rates or more expensive claims on average or a slower improvement relative to other industries.

High risk industry sub sectors include Mineral, Metal and Chemical Wholesaling (249); Specialised Industrial Machinery and Equipment Wholesaling (444); and Furniture, Floor Covering and Other Goods Wholesaling (256). While these sub sectors' claim numbers have reduced over time, their harm indices have increased. This could be due to more expensive claims, higher claim rates or relatively slower improvement over time compared to other industries.

Administrative and Support Services
Overall, this industry improved over time with a medium harm risk for both 2016 and 2011 (149 and 182 harm indices respectively).

High risk industry sub sectors include Building Cleaning, Pest Control and Gardening Services (262) and Packaging Services (203). Building Cleaning, Pest Control and Gardening Services was deemed high risk in the 2011 Census period also.

Public Administration and Safety
Overall, this industry worsened over time with a medium harm risk for both 2016 and 2011 (140 and 111 harm indices respectively).

Public Order and Safety Services was the only high risk sub sector in this industry, recording an index level of 285. Almost one in two claims for the industry was for this sub sector with 568 claims in total.

Electricity, Gas, Water and Waste Services
Overall, this industry worsened over time with a medium harm risk for both 2016 and 2011 (138 and 112 harm indices respectively).

Electricity Distribution and Waste Collection Services recorded high index levels of 250 and 377 respectively. Both these industry sub sectors were closer to the all industry average for the region in the previous period. More than one in two claims for the industry was in the Waste Collection Services sub sector in 2016.

Agriculture, Forestry and Fishing industry
The harm index for Agriculture, Forestry and Fishing was 134 or 1.34 times the all industry average risk. This is an improvement since the 2011 Census period when the industry had an index of 181.

High risk industry sub sectors with over 50 claims in Agriculture include Other Livestock Farming (216), and Agriculture and Fishing Support Services (224). Both these sub sectors have remained high risk over time.

Other high risk industry sub sectors
The industry sub sectors in the table below also recorded high index values. Educational Support Services and Horse and Dog Racing Activities were also high risk in 2011, however, Educational Support Services had relatively low numbers of claims in 2016 (16) and there were other sub sectors excluded due to small numbers. High index results with few claims is caused by a small number of very expensive claims.

Industry sub sector	Index value	Number of claims
Other Goods and Equipment Rental and Hiring	206	133
Horse and Dog Racing Activities	784	79
Educational Support Services	1,131	16

The Construction industry was of the highest risk, largely due to a high proportion of sub sectors in the high risk category in 2016 (63 per cent). Namely, the high risk sub sectors included Heavy and Civil Engineering Construction (471); Land Development and Site Preparation Services (397); Other Construction Services (393), Building Structure Services (382) and Building Completion Services (266).

Harm index improvements between 2011 and 2016 occurred in Non-Residential Building Construction; Building Structure Services; and Building Completion Services with a 28, 22, and 18 index point decrease respectively. Other high harm sub sectors in Construction did not fare so well with a notable worsening of the harm index for Heavy and Civil Engineering Construction; Land Development and Site Preparation Services, and Other Construction Services; up 272, 37, and 105 index points respectively in 2016.

Manufacturing was again in second place with a risk index of 1.8 times the all industry average. High risk sub sectors with at least 100 serious claims included Other Food Product Manufacturing (225), Other Wood Product Manufacturing (348), Polymer Product Manufacturing (210); Cement, Lime, Plaster and Concrete Product Manufacturing (294); Structural Metal Product Manufacturing (369), Other Fabricated Metal Product Manufacturing (605); Specialised Machinery and Equipment Manufacturing (571); and Other Manufacturing (1,963) sub sectors.

While the harm index for most of these subsectors worsened in 2016 from 2011, Other Fabricated Metal Product Manufacturing improved over the period, from 771 to 605.

Outside of the top two industries, high-risk sub sectors with at least 200 claims included Road Freight Transport (370); Public Order and Safety Services (249); Sheep, Beef Cattle and Grain Farming (244); and Building Cleaning, Pest Control and Gardening Services (202).

It is interesting to note that while serious claims represent 38 per cent of all finalised on-duty at place of work claims for all industries in the South West, Logan and Gold Coast region, this percentage drops to 24 per cent in the Information Media and Telecommunications industry. The highest conversion rate to serious claims was 49 per cent for both Agriculture, Forestry and Fishing; and Administrative and Support Services industries. In agriculture at least, it is expected that many less serious injuries are not reported, driving this conversion rate up.

Sources: Queensland Employee Injury Database (QEIDB) (data extracted November 2018) and ABS, Censuses 2011 and 2016.

Appendix 1

Finalised claims (excluding on-duty road traffic and commuting claims)

Legend

Index value:
> 200
101-200
0-100

South West, Logan and Gold Coast region	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2011	2016	2011

Agriculture, Forestry and Fishing	134	181	569	602
Nursery and Floriculture Production	152	415	46	67
Mushroom and Vegetable Growing	67	169	98	71
Fruit and Tree Nut Growing	73	95	17	23
Sheep, Beef Cattle and Grain Farming	189	160	175	175
Other Crop Growing	154	262	19	27
Dairy Cattle Farming	24	81	5	16
Poultry Farming	138	181	76	64
Other Livestock Farming	216	252	64	88
Aquaculture	149	259	5	2
Forestry and Logging	768	116	2	3
Fishing	110	1	0	0
Hunting and Trapping	524	295	4	5
Forestry Support Services	112	42	6	3
Agriculture and Fishing Support Services	224	362	52	57

Manufacturing	208	198	4101	7385
Meat and Meat Product Manufacturing	237	363	646	1717
Seafood Processing	31	361	1	2
Dairy Product Manufacturing	135	104	32	51
Fruit and Vegetable Processing	186	341	29	40
Oil and Fat Manufacturing	45	182	1	2
Grain Mill and Cereal Product Manufacturing	147	113	13	25
Bakery Product Manufacturing	96	120	137	226
Sugar and Confectionery Manufacturing	368	37	7	6
Other Food Product Manufacturing	182	146	75	99
Beverage Manufacturing	153	137	66	97
Cigarette and Tobacco Product Manufacturing	0	0	0	0
Textile Manufacturing	60	403	4	13
Leather Tanning, Fur Dressing and Leather Product Manufacturing	248	276	1	29
Textile Product Manufacturing	205	186	32	69
Clothing and Footwear Manufacturing	48	30	4	7
Log Sawmilling and Timber Dressing	199	98	35	50
Other Wood Product Manufacturing	326	198	204	310
Pulp, Paper and Paperboard Manufacturing	893	967	10	24
Converted Paper Product Manufacturing	77	136	35	83
Printing and Printing Support Services	70	62	41	56
Reproduction of Recorded Media	0	0	0	0
Petroleum and Coal Product Manufacturing	211	157	4	3
Basic Chemical Manufacturing	42	173	4	23
Basic Polymer Manufacturing	552	638	20	52
Fertiliser and Pesticide Manufacturing	101	49	13	9
Pharmaceutical and Medicinal Product Manufacturing	87	35	32	40
Cleaning Compound and Toiletry Preparation Manufacturing	63	76	18	20
Other Basic Chemical Product Manufacturing	63	138	9	18
Polymer Product Manufacturing	293	252	153	252
Natural Rubber Product Manufacturing	89	77	2	3
Glass and Glass Product Manufacturing	309	80	27	35
Ceramic Product Manufacturing	428	388	16	43
Cement, Lime, Plaster and Concrete Product Manufacturing	429	408	156	260
Other Non-Metallic Mineral Product Manufacturing	267	105	29	28
Basic Ferrous Metal Manufacturing	104	67	94	117
Basic Ferrous Metal Product Manufacturing	423	340	54	348
Basic Non-Ferrous Metal Manufacturing	14	22	4	3
Basic Non-Ferrous Metal Product Manufacturing	68	57	26	33
Iron and Steel Forging	8783	978	16	16
Structural Metal Product Manufacturing	428	312	420	747
Metal Container Manufacturing	182	76	45	24
Sheet Metal Product Manufacturing (except Metal Structural and Container Products)	664	786	138	286
Other Fabricated Metal Product Manufacturing	612	642	309	476
Motor Vehicle and Motor Vehicle Part Manufacturing	367	227	324	479
Other Transport Equipment Manufacturing	149	209	134	211
Professional and Scientific Equipment Manufacturing	109	74	31	26
Computer and Electronic Equipment Manufacturing	88	172	6	39
Electrical Equipment Manufacturing	137	164	51	83
Domestic Appliance Manufacturing	137	606	3	35
Pump, Compressor, Heating and Ventilation Equipment Manufacturing	257	238	13	61
Specialised Machinery and Equipment Manufacturing	400	198	189	325
Other Machinery and Equipment Manufacturing	275	248	50	105
Furniture Manufacturing	176	186	117	185
Other Manufacturing	1557	274	221	96

Electricity, Gas, Water and Waste Services	138	112	191	319
Electricity Generation	97	26	5	7
Electricity Transmission	271	11	1	1
Electricity Distribution	250	92	32	92
On Selling Electricity and Electricity Market Operation	135	21	3	2
Gas Supply	39	161	10	6
Water Supply, Sewerage and Drainage Services	32	50	19	62
Waste Collection Services	377	121	110	58
Waste Treatment, Disposal and Remediation Services	85	369	12	90

Construction	200	216	2204	2623
Residential Building Construction	144	103	183	252
Non-Residential Building Construction	182	312	127	241
Heavy and Civil Engineering Construction	242	218	219	361
Land Development and Site Preparation Services	347	280	202	223
Building Structure Services	335	435	295	232
Building Installation Services	178	170	473	636
Building Completion Services	254	409	418	435
Other Construction Services	294	324	287	243

Wholesale Trade	182	111	1125	1540
Agricultural Product Wholesaling	151	79	50	57
Mineral, Metal and Chemical Wholesaling	249	154	105	158
Timber and Hardware Goods Wholesaling	131	166	168	260
Specialised Industrial Machinery and Equipment Wholesaling	444	192	223	233
Other Machinery and Equipment Wholesaling	180	108	100	132
Motor Vehicle and Motor Vehicle Parts Wholesaling	195	86	139	139
Grocery, Liquor and Tobacco Product Wholesaling	124	125	164	350
Textile, Clothing and Footwear Wholesaling	137	33	35	34
Pharmaceutical and Toiletry Goods Wholesaling	192	114	31	55
Furniture, Floor Covering and Other Goods Wholesaling	256	79	91	98
Commission-Based Wholesaling	142	156	19	23

Retail Trade	67	66	1928	2647
Motor Vehicle Retailing	90	81	196	251
Motor Vehicle Parts and Tyre Retailing	162	105	67	92
Fuel Retailing	63	66	60	62
Supermarket and Grocery Stores	95	112	816	1113
Specialised Food Retailing	56	57	93	146
Furniture, Floor Coverings, Houseware and Textile Goods Retailing	87	71	112	157
Electrical and Electronic Goods Retailing	56	51	45	83
Hardware, Building and Garden Supplies Retailing	90	73	158	206
Recreational Goods Retailing	32	43	36	71
Clothing, Footwear and Personal Accessory Retailing	32	24	104	110
Department Stores	27	63	83	187
Pharmaceutical and Other Store-Based Retailing	61	30	140	153
Non-Store Retailing	79	189	16	12
Retail Commission-Based Buying and/or Selling	230	388	2	4

Accommodation and Food Services	60	47	1179	1487
Accommodation	89	60	335	410
Cafes, Restaurants and Takeaway Food Services	34	24	541	606
Pubs, Taverns and Bars	162	148	204	336
Clubs (Hospitality)	99	72	99	134

Transport, Postal and Warehousing	226	206	1201	1522
Road Freight Transport	363	265	608	692
Road Passenger Transport	95	120	115	121
Rail Freight Transport	1299	154	47	80
Rail Passenger Transport	211	175	40	76
Water Freight Transport	198	1023	4	2
Water Passenger Transport	6342	28704	6	10
Air and Space Transport	57	29	3	3
Scenic and Sightseeing Transport	29	144	3	9
Pipeline and Other Transport	531	368	22	15
Postal and Courier Pick-up and Delivery Services	45	36	24	32
Water Transport Support Services	53	207	3	9
Airport Operations and Other Air Transport Support Services	179	132	21	43
Other Transport Support Services	53	407	29	100
Warehousing and Storage Services	385	591	276	331

Information Media and Telecommunications	55	50	158	146
Newspaper, Periodical, Book and Directory Publishing	39	34	6	28
Software Publishing	0	10	0	0
Motion Picture and Video Activities	172	171	129	83
Sound Recording and Music Publishing	52	3	1	0
Radio Broadcasting	19	13	2	4
Television Broadcasting	10	14	8	8
Telecommunications Services	22	25	9	17
Internet Service Providers and Web Search Portals	0	0	0	0
Data Processing, Web Hosting and Electronic Information Storage Services	4	203	1	3
Libraries and Archives	0	5	0	1
Other Information Services	447	506	0	1

Financial and Insurance Services	20	14	54	75
Central Banking	7944	0	0	0
Depository Financial Intermediation	27	24	27	46
Non-Depository Financing	1	23	2	3
Financial Asset Investing	7	13	1	1
Life Insurance	0	0	0	0
Health and General Insurance	28	13	18	15
Superannuation Funds	0	0	0	0
Auxiliary Finance and Investment Services	17	5	6	8
Auxiliary Insurance Services	4	1	1	2

Rental, Hiring and Real Estate Services	44	55	214	272
Motor Vehicle and Transport Equipment Rental and Hiring	38	48	11	15
Farm Animal and Bloodstock Leasing	0	0	0	0
Other Goods and Equipment Rental and Hiring	206	194	133	176
Non-Financial Intangible Assets (except Copyrights) Leasing	39	21	2	3
Property Operators	33	27	25	23
Real Estate Services	22	21	42	54

Professional, Scientific and Technical Services	32	25	213	264
Scientific Research Services	65	29	5	10
Architectural, Engineering and Technical Services	58	42	81	115
Legal and Accounting Services	12	5	25	25
Advertising Services	41	34	8	12
Market Research and Statistical Services	1	3	1	3
Management and Related Consulting Services	75	44	38	36
Veterinary Services	42	45	44	35
Other Professional, Scientific and Technical Services	13	163	5	22
Computer System Design and Related Services	13	10	6	6

Administrative and Support Services	149	182	789	1451
Employment Services	154	275	320	912
Travel Agency and Tour Arrangement Services	13	10	2	5
Other Administrative Services	28	22	34	38
Building Cleaning, Pest Control and Gardening Services	262	272	419	483
Packaging Services	203	186	15	13

Public Administration and Safety	140	111	1285	1527
Central Government Administration	0	0	0	1
State Government Administration	98	55	127	167
Local Government Administration	167	147	585	709
Justice	10	28	3	3
Government Representation	0	0	0	0
Defence	0	0	0	3
Public Order and Safety Services	285	232	568	644
Regulatory Services	45	12	1	1

Education and Training	51	48	1320	1380
Preschool Education	21	79	23	44
School Education	60	54	1126	1128
Tertiary Education	30	36	130	179
Adult, Community and Other Education	24	18	26	21
Educational Support Services	1131	347	16	8

Health Care and Social Assistance	73	74	1981	2543
Hospitals	80	89	628	884
Medical Services	8	22	33	40
Pathology and Diagnostic Imaging Services	47	24	36	38
Allied Health Services	23	5	49	55
Other Health Care Services	194	194	104	137
Residential Care Services	97	121	573	783
Child Care Services	72	44	281	242
Other Social Assistance Services	127	116	278	364

Arts and Recreation Services	114	111	410	570
Museum Operation	19	4	3	4
Parks and Gardens Operations	84	168	23	45
Creative and Performing Arts Activities	52	17	11	11
Sports and Physical Recreation Activities	65	50	63	77
Horse and Dog Racing Activities	784	729	79	100
Amusement and Other Recreation Activities	130	126	190	285
Gambling Activities	31	32	41	47

Other Services	81	89	525	707
Automotive Repair and Maintenance	110	145	245	382
Machinery and Equipment Repair and Maintenance	140	45	117	79
Other Repair and Maintenance	28	35	3	4
Personal Care Services	19	22	25	31
Funeral, Crematorium and Cemetery Services	151	25	7	13
Other Personal Services	80	84	44	48
Religious Services	41	17	13	16
Civic, Professional and Other Interest Group Services	97	297	68	131
Private Households Employing Staff and Undifferentiated Goods- and Service-Producing Activities of Households for Own Use	369	204	3	3

Appendix 2

Finalised serious claims (excluding on-duty road traffic and commuting claims)

Index value:
> 200
101-200
0-100

South West, Logan and Gold Coast region	Index values		Claim numbers
	Census year		3 year average
Industry and sub sector	2016	2011	2016	2011

Agriculture, Forestry and Fishing	157	225	875	981
Nursery and Floriculture Production	105	324	41	71
Mushroom and Vegetable Growing	176	180	83	96
Fruit and Tree Nut Growing	99	210	159	192
Sheep, Beef Cattle and Grain Farming	244	260	311	330
Other Crop Growing	112	166	44	58
Dairy Cattle Farming	69	103	10	17
Poultry Farming	121	157	29	31
Other Livestock Farming	286	286	48	57
Aquaculture	152	275	15	17
Forestry and Logging	249	136	6	14
Fishing	103	200	7	3
Hunting and Trapping	302	173	4	3
Forestry Support Services	141	67	14	6
Agriculture and Fishing Support Services	230	464	103	85

Manufacturing	180	176	3254	4525
Meat and Meat Product Manufacturing	182	339	504	916
Seafood Processing	325	411	11	20
Dairy Product Manufacturing	102	105	29	40
Fruit and Vegetable Processing	109	199	26	49
Oil and Fat Manufacturing	155	360	2	8
Grain Mill and Cereal Product Manufacturing	127	158	6	15
Bakery Product Manufacturing	101	121	127	173
Sugar and Confectionery Manufacturing	175	156	60	85
Other Food Product Manufacturing	225	215	111	116
Beverage Manufacturing	140	169	44	58
Cigarette and Tobacco Product Manufacturing	0	807	0	9
Textile Manufacturing	49	372	3	15
Leather Tanning, Fur Dressing and Leather Product Manufacturing	146	1166	6	50
Textile Product Manufacturing	318	3	29	1
Clothing and Footwear Manufacturing	30	39	6	13
Log Sawmilling and Timber Dressing	196	269	64	81
Other Wood Product Manufacturing	348	232	206	206
Pulp, Paper and Paperboard Manufacturing	597	633	8	15
Converted Paper Product Manufacturing	84	107	17	33
Printing and Printing Support Services	56	66	47	64
Reproduction of Recorded Media	0	10	0	0
Petroleum and Coal Product Manufacturing	182	148	11	16
Basic Chemical Manufacturing	77	91	10	22
Basic Polymer Manufacturing	81	906	8	20
Fertiliser and Pesticide Manufacturing	144	34	17	11
Pharmaceutical and Medicinal Product Manufacturing	60	31	11	12
Cleaning Compound and Toiletry Preparation Manufacturing	47	55	8	9
Other Basic Chemical Product Manufacturing	155	135	10	12
Polymer Product Manufacturing	210	181	119	157
Natural Rubber Product Manufacturing	331	70	2	7
Glass and Glass Product Manufacturing	165	142	22	33
Ceramic Product Manufacturing	326	191	7	17
Cement, Lime, Plaster and Concrete Product Manufacturing	294	290	109	136
Other Non-Metallic Mineral Product Manufacturing	173	85	30	23
Basic Ferrous Metal Manufacturing	91	55	42	49
Basic Ferrous Metal Product Manufacturing	149	182	17	65
Basic Non-Ferrous Metal Manufacturing	99	86	40	38
Basic Non-Ferrous Metal Product Manufacturing	32	41	8	14
Iron and Steel Forging	183	1091	3	4
Structural Metal Product Manufacturing	369	319	283	405
Metal Container Manufacturing	217	132	25	21
Sheet Metal Product Manufacturing (except Metal Structural and Container Products)	668	782	66	123
Other Fabricated Metal Product Manufacturing	605	771	228	373
Motor Vehicle and Motor Vehicle Part Manufacturing	189	135	137	187
Other Transport Equipment Manufacturing	155	175	100	140
Professional and Scientific Equipment Manufacturing	51	47	21	24
Computer and Electronic Equipment Manufacturing	102	113	12	26
Electrical Equipment Manufacturing	144	163	32	61
Domestic Appliance Manufacturing	35	185	2	11
Pump, Compressor, Heating and Ventilation Equipment Manufacturing	142	139	7	18
Specialised Machinery and Equipment Manufacturing	571	219	148	179
Other Machinery and Equipment Manufacturing	268	259	47	80
Furniture Manufacturing	193	214	110	178
Other Manufacturing	1963	281	254	85

Electricity, Gas, Water and Waste Services	105	89	276	272
Electricity Generation	38	3	8	3
Electricity Transmission	3	6	0	1
Electricity Distribution	137	86	83	89
On Selling Electricity and Electricity Market Operation	67	19	5	2
Gas Supply	27	109	6	6
Water Supply, Sewerage and Drainage Services	82	58	44	48
Waste Collection Services	261	77	106	39
Waste Treatment, Disposal and Remediation Services	87	390	24	83

Construction	230	193	3260	3217
Residential Building Construction	116	108	295	355
Non-Residential Building Construction	183	211	184	315
Heavy and Civil Engineering Construction	471	199	471	406
Land Development and Site Preparation Services	397	360	261	294
Building Structure Services	382	404	432	361
Building Installation Services	155	147	566	621
Building Completion Services	266	284	615	534
Other Construction Services	393	288	436	332

Wholesale Trade	143	100	1107	1228
Agricultural Product Wholesaling	138	87	48	55
Mineral, Metal and Chemical Wholesaling	222	160	101	125
Timber and Hardware Goods Wholesaling	115	171	155	218
Specialised Industrial Machinery and Equipment Wholesaling	195	99	141	125
Other Machinery and Equipment Wholesaling	116	67	132	130
Motor Vehicle and Motor Vehicle Parts Wholesaling	128	58	102	77
Grocery, Liquor and Tobacco Product Wholesaling	156	140	232	320
Textile, Clothing and Footwear Wholesaling	115	32	24	22
Pharmaceutical and Toiletry Goods Wholesaling	191	92	44	35
Furniture, Floor Covering and Other Goods Wholesaling	186	91	109	105
Commission-Based Wholesaling	103	82	19	17

Retail Trade	62	67	2109	2402
Motor Vehicle Retailing	93	101	212	215
Motor Vehicle Parts and Tyre Retailing	179	129	103	114
Fuel Retailing	68	86	81	84
Supermarket and Grocery Stores	77	102	751	868
Specialised Food Retailing	44	71	107	173
Furniture, Floor Coverings, Houseware and Textile Goods Retailing	96	68	119	138
Electrical and Electronic Goods Retailing	54	56	60	82
Hardware, Building and Garden Supplies Retailing	96	75	182	195
Recreational Goods Retailing	30	47	54	69
Clothing, Footwear and Personal Accessory Retailing	37	28	150	124
Department Stores	19	56	69	129
Pharmaceutical and Other Store-Based Retailing	62	37	202	188
Non-Store Retailing	125	189	17	14
Retail Commission-Based Buying and/or Selling	206	418	2	9

Accommodation and Food Services	62	62	1700	1746
Accommodation	97	88	508	545
Cafes, Restaurants and Takeaway Food Services	42	32	742	653
Pubs, Taverns and Bars	118	167	279	358
Clubs (Hospitality)	97	106	171	190

Transport, Postal and Warehousing	175	163	2038	2209
Road Freight Transport	370	246	1042	1054
Road Passenger Transport	98	130	161	196
Rail Freight Transport	145	88	42	52
Rail Passenger Transport	107	104	48	77
Water Freight Transport	344	400	9	13
Water Passenger Transport	500	767	23	42
Air and Space Transport	31	47	54	50
Scenic and Sightseeing Transport	251	78	63	39
Pipeline and Other Transport	707	367	52	24
Postal and Courier Pick-up and Delivery Services	43	50	67	78
Water Transport Support Services	195	218	70	98
Airport Operations and Other Air Transport Support Services	304	325	154	182
Other Transport Support Services	76	208	46	161
Warehousing and Storage Services	183	213	206	142

Information Media and Telecommunications	28	28	84	101
Newspaper, Periodical, Book and Directory Publishing	42	25	20	29
Software Publishing	0	0	0	0
Motion Picture and Video Activities	107	109	38	30
Sound Recording and Music Publishing	290	64	1	1
Radio Broadcasting	21	3	2	2
Television Broadcasting	17	17	7	8
Telecommunications Services	8	13	10	22
Internet Service Providers and Web Search Portals	5	0	1	0
Data Processing, Web Hosting and Electronic Information Storage Services	17	38	2	3
Libraries and Archives	4	17	2	4
Other Information Services	101	1983	0	2

Financial and Insurance Services	17	15	88	112
Central Banking	392	0	0	0
Depository Financial Intermediation	21	21	34	61
Non-Depository Financing	20	47	2	4
Financial Asset Investing	2	8	0	1
Life Insurance	0	0	0	0
Health and General Insurance	17	13	27	27
Superannuation Funds	17	1	3	1
Auxiliary Finance and Investment Services	15	12	14	13
Auxiliary Insurance Services	29	24	6	6

Rental, Hiring and Real Estate Services	50	70	264	337
Motor Vehicle and Transport Equipment Rental and Hiring	88	57	34	36
Farm Animal and Bloodstock Leasing	0	0	0	1
Other Goods and Equipment Rental and Hiring	180	220	113	207
Non-Financial Intangible Assets (except Copyrights) Leasing	80	79	3	3
Property Operators	67	56	53	44
Real Estate Services	21	24	60	46

Professional, Scientific and Technical Services	23	20	278	293
Scientific Research Services	20	22	9	14
Architectural, Engineering and Technical Services	41	23	100	108
Legal and Accounting Services	10	11	48	42
Advertising Services	31	28	14	12
Market Research and Statistical Services	5	8	2	4
Management and Related Consulting Services	37	26	44	47
Veterinary Services	56	56	34	22
Other Professional, Scientific and Technical Services	45	177	10	32
Computer System Design and Related Services	7	6	17	13

Administrative and Support Services	131	171	1256	1814
Employment Services	140	226	373	969
Travel Agency and Tour Arrangement Services	16	8	13	11
Other Administrative Services	35	37	56	51
Building Cleaning, Pest Control and Gardening Services	202	236	788	759
Packaging Services	122	112	26	24

Public Administration and Safety	107	101	1854	1862
Central Government Administration	0	1	0	1
State Government Administration	67	42	324	264
Local Government Administration	129	156	652	804
Justice	72	48	12	12
Government Representation	0	0	0	0
Defence	3	4	7	10
Public Order and Safety Services	249	230	857	770
Regulatory Services	17	2	1	1

Education and Training	50	52	1450	1327
Preschool Education	34	96	57	66
School Education	60	60	1149	1016
Tertiary Education	33	38	184	206
Adult, Community and Other Education	26	20	49	32
Educational Support Services	303	132	11	7

Health Care and Social Assistance	85	89	3910	3755
Hospitals	102	103	1498	1446
Medical Services	17	23	46	47
Pathology and Diagnostic Imaging Services	39	35	71	48
Allied Health Services	31	13	64	35
Other Health Care Services	248	354	194	228
Residential Care Services	113	151	1149	1171
Child Care Services	68	41	374	261
Other Social Assistance Services	118	125	513	519

Arts and Recreation Services	118	127	459	512
Museum Operation	70	20	11	6
Parks and Gardens Operations	70	158	36	62
Creative and Performing Arts Activities	126	76	52	33
Sports and Physical Recreation Activities	59	55	106	103
Horse and Dog Racing Activities	1257	1151	142	155
Amusement and Other Recreation Activities	139	168	78	122
Gambling Activities	30	27	33	32

Other Services	72	73	638	702
Automotive Repair and Maintenance	92	125	232	303
Machinery and Equipment Repair and Maintenance	131	33	141	74
Other Repair and Maintenance	33	42	6	6
Personal Care Services	22	23	47	51
Funeral, Crematorium and Cemetery Services	125	79	16	14
Other Personal Services	67	94	73	85
Religious Services	44	25	29	26
Civic, Professional and Other Interest Group Services	77	116	87	136
Private Households Employing Staff and Undifferentiated Goods- and Service-Producing Activities of Households for Own Use	136	144	8	8

Regional industry heat maps

Brisbane, Sunshine Coast and Wide Bay

Appendix 1

Appendix 2

North and Central Queensland

Appendix 1

Appendix 2

South West, Logan and Gold Coast

Appendix 1

Appendix 2

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How to guides

For service providers