Provider management plans
A provider management plan tells us about the progress, ongoing rehabilitation needs and realistic goals for an injured worker's recovery. The focus is on improving the worker’s capacity for an early, safe and sustainable return to work.
If a return to work is not likely, the focus should shift to the goal of maximising independent functioning.
What has changed?
From Monday, 30 September 2024, providers must submit a provider management plan to request ongoing rehabilitation and treatment services for injured workers. Read more about completing provider management plans.
You can download the provider management plan template here (PDF, 0.04 MB).
Once completed, you should submit it online through Provider Connect. This is the quickest and most efficient way to send the plan to WorkCover.
If you don't have a Provider Connect account, you can register for one or send the plan using our online services.
Approval process
By giving us clear information, a good overview of the injury and your recommended treatment plan, we can better support the rehabilitation and return to work journey.
We'll review the provider management plan in line with current medical advice and rehabilitation objectives. You should expect to receive a response from WorkCover within five business days of submitting the plan.
The plan may be approved, partially approved or rejected. We'll chat to you about the decision and provide feedback about ongoing services, when needed.
Frequently asked questions
No.
Submitting a provider management plan is a long-standing requirement for providers and is already set out in the relevant table of costs.
Making the submission mandatory will improve consistency and transparency for all providers in relation to requesting and obtaining approvals for additional rehabilitation and treatment services.
It will also support invoicing and payments of approved services.
We provide a table of costs for different kinds of services. These tables list who can provide services, approved item numbers and the scheduled maximum fees payable. These can be viewed under fees.