Health and safety guidance and resources for businesses providing short-term accommodation or food and drinks service to visitors.
Accommodation and food services
Guides
All guides
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Minimising the Risk of Common Law Claims in the Accommodation and Food Services Industry
Webinar presentation by Tony Park & Kara Thomson of Cooper Grace Ward Lawyers, 17 September 2015
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Managing health and safety in food retail
This handbook helps franchisors develop an effective health and safety system. It helps franchisees understand how to implement this system in their workplace.
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Cutting edge knife skills for young workers
Information on safe use of knifes and blades for young workers.
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Industry hotspot: Hospitality, recreation and other services
The most common injuries to workers in the hospitality, recreation and other services industry based on accepted workers’ compensation claims.
Tools
All tools
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Cleaner (hospitality) : Return to Work Checklist and Plan
For use by medical practitioner
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Accomodation and food services industries suitable duties for RTW
Use this worksheet to discuss RTW options with your injured worker.
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Cafe and restaurant industry: Hazard identification checklist
Use the checklist below to identify potential health and safety problems in your workplace.
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Meat processing self-assessment tool
Meat processing self-assessment tool
HazardsAll hazards
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Managing mould
Mould in the home or workplace can be a serious health and safety risk. Learn about the hazards of mould and how to reduce the risks to keep...
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Non-potable water
Non-potable water is not suitable for drinking and can cause health problems. Learn how to manage the risks and protect yourself and others.
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Events (short-term fuel storage)
Special events are often attended by many people and may be located in densely-populated areas so it is essential to manage risks from hazar...
Codes of practiceAll codes of practice
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Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Confined spaces code of practice 2021
The Confined spaces Code of Practice is an approved code of practice under section 274 of the Work Health and Safety Act 2011.
Commencement date: 1 March 2021 -
Work health and safety consultation, cooperation and coordination Code of Practice 2021
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 to reflect the model ...
Commencement date: 1 March 2021
Alerts
All alerts
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Incident alert
Worker seriously injured after being struck by forkliftIn a recent incident, a worker suffered serious injuries after being struck by a forklift carrying a pallet of stock inside a warehouse. Initial enquiries indic...
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Incident alert
Worker seriously injured in fall from balconyA worker suffered serious injuries after falling from a second floor balcony to the ground at a construction site. An edge protection system was installed. Earl...
Forms
All forms
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Chef capability checklist
Chef capability checklist to facilitate the employee's workplace rehabilitation
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
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Injured worker authorisation
A form whereby an injured worker authorises the communication of information between their medical provider and employer in relation to their worker's compensat...
NewsAll news
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Annual update of Medical Tables of Costs
WorkCover Queensland has reviewed and updated the tables of costs for medical treatment and supplementary services applicable for workers' c...
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Tis the season to be jolly
The holiday season is fast approaching and with it, extended trading hours across the state allowing Queenslanders to avoid the Christmas ru...
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Annual update of Private Hospital Services Table of Costs
WorkCover Queensland has updated the Private Hospital Services Table of Costs, effective 1 December 2024.
EventsAll events
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Mentally healthy workplaces workshops 2025
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Industry comparative calculator
Industry comparative calculator to generate the latest statistics for your industry and across Queensland.
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Send or request WorkCover information
The easiest and fastest way you can get information to or from WorkCover Queensland is using our dedicated online services.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
CampaignsAll campaigns
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Ensuring health and safety in food delivery services
Whether your business produces and delivers food or employs delivery drivers, it is essential you prioritise your workers’ health and safety...
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
VideosAll videos
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Case study - People at Work - Holy Cross Services
In this video, Cameron, their Learning and Development Advisor, shares how the program’s tools are helping to identify training gaps, improv...
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Back to basics: how to do a risk assessment for psychosocial hazards at work
This session brings us back to basics regarding psychosocial hazards, providing a step-by-step walkthrough of the risk management process in...
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Mental Injury Webinar Series: Part Two - The Employer Response
In part two of our mental injury webinar series, guest speaker Dr Mary Wyatt unpacks studies to demonstrate the impact an employer's respons...
Case studiesAll case studies
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Plaintiff alleged the absence of proper training led to inability to assess and mitigate risks
Ritchie James Edward Lowe v Greenmountain Food Processing Pty Ltd [2024] QDC 204. The Plaintiff failed to establish any negligence or insuff...
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The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
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Utility worker claimed negligence against her employer for requiring her to perform her normal duties over a period of 6 months
The Plaintiff alleged she suffered bilateral tennis elbow injuries as a result of her work as a kitchen utility worker over a period of time...
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...