Health and safety guidance and resources for businesses that sell products to the public either from a physical store or online.
Retail trade
Guides
All guides
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guide
Work-related violence and aggression in retailWork-related violence and aggression in retail
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guide
Kerbside fuel dispensingGuidance about kerbside fuel dispensing.
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guide
Psychological injuries in the retail industry - Presentation SlidesJane Stevens, Executive Services
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guide
Example hazardous chemical manifest for a service stationExample hazardous chemical manifest for a service station.
Tools
All tools
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Sales Representative : Return to Work Checklist and Plan
For use by medical practitioner
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Grocery Retail Worker : Return to Work Checklist and Plan
For use by medical practitioner
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Service station operator's checklist
This checklist has been developed to help the operator control the risks associated with the storage and handling of fuel.
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No DIY sign - must be installed by a licensed electrician
Signage for printing - landscape, two to a page.
Codes of practiceAll codes of practice
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Amusement Devices Code of Practice 2023
This code of practice provides practical guidance on how to manage health and safety risks associated with amusement devices and provides ri...
Commencement date: 1 February 2024 -
Work health and safety consultation, cooperation and coordination Code of Practice 2021 changes
Queensland has now updated the Work health and safety consultation, cooperation and coordination Code of Practice 2021 (PDF, 0.47 MB) to ref...
Commencement date: 1 March 2021 -
Managing risks in stevedoring Code of Practice 2023
The Managing risks in stevedoring Code of Practice 2018 (Stevedoring Code 2018) commenced as an approved code of practice under the Work Hea...
Commencement date: 31 March 2023
HazardsAll hazards
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Pool chemical retailers
There is a range of hazards associated with the storing and handling pool chemicals in the retail sector.
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Flammable refrigerants
Find out about flammable refrigerants and your responsibilities for storing and handling them.
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Phosphine gas
Phosphine is used to kill insects, mice, and rats in grain and seed storage, and it occurs as a by-product of some industrial manufacturing ...
Forms
All forms
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Retail team member return to work checklist
Retail team return to work checklist and plan
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Form 23 - Amended notification of lead risk work
Lead is a highly toxic cumulative poison for which manufacturers and importers must prepare, review, amend and provide Safety Data Sheets and suppliers must pro...
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Form 74 - Amendment to existing authorisation
If your workplace uses, handles or stores prohibited or restricted carcinogenic hazardous chemicals, you may be required to be authorised for those purposes.
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Form 29 - superceded by Form 17 - Review of decision
Form 29 is superceded by Form 17. Form 17 allows a business or indiviual to apply for an internal review of a decision under the Work Health and Safety Act 2011...
Services
All services
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WorkCover Connect for employers
Manage your claims and policy with our free online service.
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Industry comparative calculator
Industry comparative calculator to generate the latest statistics for your industry and across Queensland.
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Check insurance cover
Check to see if an employer has a current accident insurance policy.
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Send or request WorkCover information
The easiest and fastest way you can get information to or from WorkCover Queensland is using our dedicated online services.
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Hazardous chemical notifications
Make a hazardous chemical notification to Workplace Health and Safety Queensland.
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Electrical licence holder search
You can check the status of electrical contractor licence numbers through our online Electrical Licence Search.
NewsAll news
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Annual update of Medical Tables of Costs
WorkCover Queensland has reviewed and updated the tables of costs for medical treatment and supplementary services applicable for workers' c...
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Tis the season to be jolly
The holiday season is fast approaching and with it, extended trading hours across the state allowing Queenslanders to avoid the Christmas ru...
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Annual update of Private Hospital Services Table of Costs
WorkCover Queensland has updated the Private Hospital Services Table of Costs, effective 1 December 2024.
EventsAll events
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Mentally healthy workplaces workshops 2025
Designed for managers and supervisors, you’ll be equipped with foundational skills to identify, assess and manage risks to psychological hea...
Alerts
All alerts
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Incident alert
Worker seriously injured after being struck by forkliftIn a recent incident, a worker suffered serious injuries after being struck by a forklift carrying a pallet of stock inside a warehouse. Initial enquiries indic...
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Incident alert
Worker seriously injured in fall from balconyA worker suffered serious injuries after falling from a second floor balcony to the ground at a construction site. An edge protection system was installed. Earl...
CampaignsAll campaigns
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Ambassadors
Our safety ambassadors share their stories and increase awareness of the importance of mentally healthy workplaces and work health and safet...
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Work Well Awards 2023
More than 111 organisations and individuals entered this year’s Work Well Awards, demonstrating their dedication to making Queensland workpl...
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Electrical Safety Fortnight 2024
Get involved in Electrical Safety Fortnight 2 – 14 September 2024! For the first time, we're expanding our safety messages across two weeks!...
VideosAll videos
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Mental Injury Webinar Series: Part Two - The Employer Response
In part two of our mental injury webinar series, guest speaker Dr Mary Wyatt unpacks studies to demonstrate the impact an employer's respons...
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Mental Injury Webinar Series: Part One - Lived Experience
In part one of our mental injury webinar series, guest speaker Dr Deborah Simmons shares her personal journey through a workplace mental inj...
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Your guide to the Work Health and Safety (Sexual Harassment) Amendment Regulation 2024
There have been changes in how Queensland businesses need to manage the risk of sexual harassment and sex or gender-based harassment at work...
Case studiesAll case studies
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The home: another place of employment where workplace injuries can occur
Working from home creates an additional place of employment in which the employer must take steps to do what is reasonably practicable to en...
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Tamara's story
Tamara shared with us what motivates her to foster a supportive return to work culture and help YFS employees when they are injured.
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Keith and Thomas’s Story
Iceworld CEO Keith shares how he turned things around for both Thomas and the business in this case study.
Podcasts
All podcasts
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Providing a psychologically safe and positive workplace
Creating a psychologically safe workplace to improve health outcomes and reduce absenteeism and compensation claims.
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Navigating psychosocial hazards and factors within the workplace
Tanya Orszulak from the Psychological Health Unit talked to 4BC Radio about Mental Health Week and how to navigate psychosocial hazards and factors within the w...